Samantha Elson
Toronto,ON
Summary
Detail-oriented Human Resources professional looking to foster a supportive and collaborative environment. Proficient in human resources policies, file maintenance, and skilled in effective conflict resolution. Demonstrates comprehensive knowledge of industry guidelines and excels in implementing best practices.
Overview
3
3
years of professional experience
Work History
Hostess and Server
Earls Financial District Restaurant
10.2022 - Current
- Warmly greet guests upon arrival and use Open Table system to check-in
- Use Open Table to monitor restaurant activity and determine seating or dining flow
- Provide exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Book reservations for future dining experiences.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Ensure Food is brought out in a timely matter and all guest needs are looked after
Hostess
Tratatoria Nervosa Restaurant
04.2022 - 10.2022
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Monitor restaurant activity to determine seating and dining flow
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
- Assist others with side work including, but not limited to serving, cleaning, and takeout orders.
Respite Worker
Edmonton Autism Services of Edmonton
08.2021 - 04.2022
- Work one-on-one with clients in the family home or during community outings.
- Improved client well-being through providing consistent and compassionate care during respite periods.
- Ensure client’s needs were satisfied at all times, and that they were happy and safe.
- Collaborated with multidisciplinary teams to create individualized care plans tailored to each client's unique needs.
- Offered engaging activities that promoted mental stimulation and physical activity for clients during respite periods.
- Developed strong rapport with clients and their families, fostering trust and open communication.
Summer Camp Staff
Edmonton Autism Services of Edmonton
06.2021 - 08.2021
- Enhanced camper experience by developing and implementing individualized care plans for each participant's needs.
- Collaborated with any multidisciplinary team to provide comprehensive support for campers with diverse abilities.
- Coordinated with occupational therapists, speech therapists, and other professionals to incorporate therapeutic activities into daily schedules for maximum benefit.
- Improved camper safety by conducting thorough risk assessments and consistently monitoring activities.
- Demonstrated flexibility in adjusting schedules according to changing needs or unforeseen circumstances while maintaining a well-organized environment conducive to learning and growth.
Education
Diploma - Human Resources Management
George Brown College
Toronto, ON04.2024
Bachelor of Arts - Psychology
University of Western Ontario
London, ON04.2021
Skills
- Emotional Intelligence
- Multitasking and Organization
- Team Collaboration
- Problem Solving
- HR Software Proficiency
- Time Management
Timeline
Hostess and Server
Earls Financial District Restaurant
10.2022 - Current
Hostess
Tratatoria Nervosa Restaurant
04.2022 - 10.2022
Respite Worker
Edmonton Autism Services of Edmonton
08.2021 - 04.2022
Summer Camp Staff
Edmonton Autism Services of Edmonton
06.2021 - 08.2021
Diploma - Human Resources Management
George Brown College
Bachelor of Arts - Psychology
University of Western Ontario