Samantha Di Cosmo
Summary
Detail-oriented and results-driven Systems Expert with a proven track record in technical support, system optimization, and leadership. Eager to contribute comprehensive skills in managing workforce and time attendance systems to a dynamic role at H&M.
I have also been involved in the coordination of several wide scale program implementations across Canada.My effective ability to prioritize tasks and time management skills, helped lead to the successful execution of multiple digital platforms.
Overview
10
10
years of professional experience
Work History
STAR Systems Manager
H&M
09.2023 - Current
- Provided technical support leadership, serving as a key point of contact for troubleshooting and decision-making for 500+ users
- Conducted training workshops for store management teams, streamlining scheduling, timekeeping, and administration processes
- Partners with stakeholders to facilitate change requests, update and improve processes to enhance system effectiveness, meeting deadlines and integrating revisions into production
- Document user modification requests using the INFOR ticket management system
- Configure, support, and maintain over 100 Biometric Time Clocks nationwide
- Managed invoice completion and account reconciliation, ensuring financial oversight.
People Data Systems Expert
H&M
06.2021 - 02.2024
- Partnered with Global and Canadian stakeholders to plan and execute the launch of the system for Canada, which included while ensuring seamless implementation and fostering user adoption
- Oversaw data management, maintaining data quality and compliance with H&M Access policies and legal regulations
- Managed the organizational chart, reports, password resets, and account unlocks, ensuring system integrity
- Conducted training sessions, providing valuable support to empower users and maximize platform capabilities
- Utilized the Test environment for validating new functions, offering valuable feedback for continuous improvement
- Served as a solution-oriented point of contact for technical support, troubleshooting, and decision-making for users across Canada
Country Payroll Manager
H&M
04.2022 - 09.2023
- Successfully managed the planning, execution, and accurate processing of weekly and bi-weekly payrolls using Dayforce, the payroll operating system
- Led a team of Payroll Representatives, collaborating to ensure seamless and on-time payroll processing
- Monitored federal, provincial, and local taxes, employee garnishments, and deductions, ensuring precision in individual paychecks
- Provided comprehensive support to the entire organization, addressing all payroll-related matters and inquiries
- Ensured the review, update, and accurate maintenance of employee master records within the payroll operating system
- Collaborated closely with the Accounting department to ensure timely completion of banking reconciliations and journal entries
- Developed and managed budgets, ensuring financial alignment and resource optimization
- Managed and maintained the Ceridian Dayforce Payroll system, ensuring the it was updated with all government legislation. Managed tickets thought their support portal
- Implemented innovative work processes, replacing handwritten forms with fillable PDFs
Store Manager
H&M
12.2016 - 08.2019
- Drove sales by implementing strategies to enhance the customer shopping experience in-store
- Ensured direct and indirect customer service in the store aligned with H&M standards
- Secured a high level of visual presentation in the store with commercial garment presentation in windows and in-store
- Ensured all campaigns/sales activities in the store were implemented according to H&M standards
- Executed assessment of training & development of the store team, ensuring succession planning and administering performance reviews
- Set store budgets and goals, facilitating/following up on them.
Project Leader-Backstage & Customer Feedback
H&M
01.2016 - 11.2016
- Organized cross-functional teamwork to deliver iPads and stands to stores, coordinated/educated on stand placement
- Oversaw installation of stands and ensured the quality of installation
- Planned and implemented training for all store, area, and support office teams on the solution and how to work with the information
- Followed up on ways of working with customer feedback information to ensure training effectiveness
- Created training manuals/tools for end users
- Reduced project risks through comprehensive risk assessments and proactive mitigation strategies.
- Achieved project success by efficiently allocating resources and managing schedules.
STAR Project: Business Team Lead
H&M
02.2014 - 01.2016
- Planned and organized all activities relating to the STAR project, including preliminary discovery stages, training stages, pilot stages, and full implementation roll out to all stores across Canada
- Led the H&M STAR Steering Committee, and acted as the primary contact to the INFOR management team.
- Identified and addressed all H&M Canada's business requirements as they pertained to the system
- Tested the system to ensure complete functionality before launching, planning and organizing go-live dates for stores
- Supported system testing of all new functionality, ensuring sign off of key individuals prior to implementing changes
- Involved in determining strategic roll out plan which best supported business needs and ensured the time plan was strictly adhered to
- Remained informed of all potential changes to processes/policies/procedures that may have an impact on the system
- Created and implemented training manuals and tools for all end users
- Provided ongoing support to users for system functionality, use, and access
- Improved team efficiency by implementing project management tools and strategies.
- Enhanced communication within the team through regular meetings and progress updates.
Education
Diploma, Visual Merchandising Arts -
Seneca College of Applied Arts And Technology
North York, ONMarketing,Operations Management, Intro To Business
Centennial College of Applied Arts And Technology
Scarborough, ONSkills
- Technical support for a variety of platforms (STAR, People Data, Dayforce)
- Subject matter expert and primary point of contact for timesheet and scheduling-related routines
- Consultation with business tech, payroll, and HR to ensure scheduling and timekeeping compliance with company policies and regulatory requirements
- Training and resource maintenance for end users on system functionality
- Configuration and data quality administration between systems
- Collaboration with key business areas for analysis of scheduling practices and efficiency enhancement
- Process and workflow analysis, system optimization, and improvement identification
- Generation of regular reports and timekeeping metrics
- Implementation of software updates and new systems, including documentation, testing, training, and rollout
- Collaboration with internal support functions and vendors to manage tickets related to software and time clock issues
General Information
Samantha Di Cosmo, 2772 Keele Street
Timeline
STAR Systems Manager
H&M
09.2023 - Current
Country Payroll Manager
H&M
04.2022 - 09.2023
People Data Systems Expert
H&M
06.2021 - 02.2024
Store Manager
H&M
12.2016 - 08.2019
Project Leader-Backstage & Customer Feedback
H&M
01.2016 - 11.2016
STAR Project: Business Team Lead
H&M
02.2014 - 01.2016
Diploma, Visual Merchandising Arts -
Seneca College of Applied Arts And Technology
Marketing,Operations Management, Intro To Business
Centennial College of Applied Arts And Technology
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