Angela Mallaley
Richmond
Summary
I am a motivated individual looking for a position with a reputable company that will take full advantage of my previous experiences. I am known for being a great communicator, patient, energetic, practical, articulate, positive and trustworthy.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
17
17
years of professional experience
Work History
Mail and Parcel Processing Clerk
Canada Post Corp
Richmond
01.2024 - Current
- Sorting letters and parcels for distribution
- Processed incoming mail using automated sorting systems efficiently.
- Maintained accurate records of shipments and deliveries daily.
- Collaborated with team members to ensure timely mail distribution.
- Verified addresses and ensured compliance with postal regulations consistently.
- Operated various machinery for packaging and shipping tasks safely.
- Resolved customer inquiries related to mail services.
ESL Tutor
The Tutor Doctor
09.2023 - Current
- Designed engaging lesson plans tailored to individual student needs.
- Conducted one-on-one tutoring sessions focused on language proficiency.
- Utilized diverse teaching materials to enhance student comprehension.
- Assessed student progress through regular evaluations and feedback.
- Collaborated with parents to discuss student development and goals.
- Advised parents on how best to help their children improve their English proficiency.
Customer Service and Sales Rep
Walmart
Richmond
01.2018 - Current
- Best customer Service Award 5 years consecutively.
- Assisted customers with product selection and inquiries.
- Processed transactions accurately using point-of-sale systems.
- Monitored store cleanliness and adhered to safety protocols.
- Trained new employees on sales techniques and store policies.
- Resolved customer complaints efficiently and professionally.
- Developed key customer relationships to increase sales.
- Collaborated with team members to enhance customer service experience.
Assistant Manager
The Shoe Warehouse
Lansdowne Mall, Richmond
01.2017 - 01.2018
- Assisted in managing daily operations and ensuring customer satisfaction.
- Coordinated staff schedules and maintained adequate inventory levels.
- Trained new employees on company policies and best practices.
- Implemented visual merchandising strategies to enhance product displays.
- Addressed customer inquiries and resolved issues promptly and effectively.
- Supported team in achieving sales targets through effective communication.
- Collaborated with management to optimize store processes and workflows.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Volunteer
Shaw Television Studios
Vancouver
01.2014 - 01.2017
- Greeted studio guests.
- Organized communication between director and guests.
- Operated camera and audio work in the field and studio.
Duty Manager
Tim Horton's
Vancouver
01.2009 - 01.2014
- Supervised daily operations in a busy coffee shop environment.
- Trained and mentored new team members on service standards.
- Managed inventory levels and ordered supplies to ensure availability.
- Handled customer inquiries and resolved service issues promptly.
- Coordinated staff schedules to meet peak business hours effectively.
- Enforced health and safety protocols to maintain a safe workspace.
- Conducted regular quality checks on products and services offered.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Created positive work environment for employees and delivered exceptional customer service.
- Supervised cash handling procedures, ensuring that all transactions were processed accurately.
- Provided training sessions for new staff members on company policies and procedures.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Delegated tasks appropriately amongst team members according to individual skillsets.
Education
HOSPITALITY MANAGEMENT DIPLOMA - Certificate of Specialization - Rooms Division, 12 individual Hotel Department Certificates, Serving It Right Certificate, Food Safe Certificate
Vancouver Career College
01.2014
BUSINESS ADMINISTRATION -
Compu College
Saint John, New Brunswick01.1995
Accomplishments
- Early Childhood Development
- Non-violent Crisis Intervention
- WHIMS
References
Available upon request
Timeline
Mail and Parcel Processing Clerk
Canada Post Corp
01.2024 - Current
ESL Tutor
The Tutor Doctor
09.2023 - Current
Customer Service and Sales Rep
Walmart
01.2018 - Current
Assistant Manager
The Shoe Warehouse
01.2017 - 01.2018
Volunteer
Shaw Television Studios
01.2014 - 01.2017
Duty Manager
Tim Horton's
01.2009 - 01.2014
HOSPITALITY MANAGEMENT DIPLOMA - Certificate of Specialization - Rooms Division, 12 individual Hotel Department Certificates, Serving It Right Certificate, Food Safe Certificate
Vancouver Career College
BUSINESS ADMINISTRATION -
Compu College