Samantha Cruz
Etobicoke,ON
Summary
Dedicated employee Focused and reliable server bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work
Overview
9
9
years of professional experience
Work History
Sales Account Executive
Webware.io
01.2021 - 07.2024
- Educating small business owners on latest digital marketing trends and best practices to elevate their online presence.
Server
Jack Astors
04.2018 - 01.2021
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Managed tables throughout dining room to execute service at highest level.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Trained and acclimated new servers to restaurant's culture and operations.
- Managed 6-7 tables each shift, excel in multitasking by efficiently taking orders and serving food and beverages to ensure seamless dining experience for guests
Server/Bartender
Green Room
06.2017 - 03.2019
- Inviting and seating customers in friendly manner. Providing guests with menu's along with daily specials.
- Mixing and serving alcoholic beverages on menu. Memorized cocktail menu.
- Engaged in small talk with customers in order to ensure high quality and memorable dining experience inviting them to return.
- Assessing customers preferences and needs making appropriate recommendations.
- Excel in multitasking by efficiently taking orders and serving food and beverages to ensure seamless dining experience for guests.
- Managed total of 20 tables with support of other staff
Supervisor
Burger's Priest
08.2015 - 11.2018
- Managing line and staff in order to serve and maintain good customer service to gain returning and satisfied customers.
- Established and enforced clear goals to keep employees working collaboratively.
- Experienced in completing DCR reports, calculating inventory and cash.
- Ability to create positive work environment for my staff.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Education
Early Childhood Educator
Humber College
Toronto, ON04.2018
Skills
- Time management
- Enhanced in problem solving skills
- Strong work ethic
- Ability to work as participating team member
- Safe food handling
- Smart Serve Certified
- Memory retention
- High-volume dining
Timeline
Sales Account Executive
Webware.io
01.2021 - 07.2024
Server
Jack Astors
04.2018 - 01.2021
Server/Bartender
Green Room
06.2017 - 03.2019
Supervisor
Burger's Priest
08.2015 - 11.2018
Early Childhood Educator
Humber College
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