Samantha Cross
Long Beach,CA
Summary
Dynamic individual with hands-on experience in Human Resources and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
19
19
years of professional experience
Work History
(LTE) Human Resources Analyst
Long Beach City College
06.2022 - Current
- Manage Classified recruitments including developing recruitment plans, examination steps, oral panel, EEO trainings, job bulletins, subject matter expert and oral panel member coordination, application screening, building written examinations, building and revising interview questions, interview coordination, and candidate communication
- Manage eligibility lists and coordinate final hiring steps and offers with hiring managers
- Monitor, track, and maintain all permanent/hourly classified NEOGOV requisitions and exam plans
- Streamlined onboarding processes by implementing new hire orientation programs and materials
- Maintain Classified employee's lifecycle including working out of class, persons of interest, terminations/resignations, department reorganizations, salaries, account string changes, etc.
- Assist with data clean-up initiatives within PeopleSoft and NeoGov
- Manage District's TB compliance
- Ensured compliance with employment laws and regulations through proactive policy development and regular audits.
- Maintained accurate employee records by updating database systems with relevant information changes.
- Provided support during internal audits of HR-related functions like investigations or recordkeeping accuracy.
- Monitored legislative developments impacting human resources policies or procedures at federal, state or local level.
- Served as point-of-contact for employees seeking assistance with HR-related concerns or questions about policies.
Certified K-12 Substitute Teacher
Long Beach Unified School District
05.2022 - 12.2024
- Adhering to the curriculum and lesson plans assigned by the regular teacher
- Following procedures and achieving lesson goals
- Complying with all school regulations and policies at all times
- Ensuring the classroom and work stations are kept clean and orderly
- Communicate in a friendly and positive manner towards parents, students, and administrators
- Keep records on attendance, accidents and incidents
- Protect students, equipment, materials, and facilities
- Ensure the safety of students at all times
Sr. Training Specialist/Implementation Team Lead
Booker Software Inc
12.2010 - 04.2015
- Project management: Discover, develop, coordinate, and execute on customer needs
- Plan, organize and prioritize multiple projects to independently meet deadlines and live dates
- Build client relationship through constant communication: Organize, convenes, and documents
- Manage CA implementation team: recruiting, onboarding, and training
- Company onsite trainer- traveling 35%, customizing trainings, provide train-the-trainer sessions, small-large groups
- Liaison between customer and various Booker teams
- Assist customers in optimal utilization of all software tools and provide technical assistance
- Created engaging learning materials, such as presentations and handouts.
- Mentored junior team members and provided guidance on career growth opportunities.
- Established clear objectives for each training program or session.
- Adapted existing training materials to meet needs of diverse audiences or industries.
- Presented information in variety of formats, including lectures, group discussions, and hands-on demonstrations.
- Developed and implemented training programs for employees.
- Collaborated with subject matter experts to develop relevant content.
- Maintained records of employee participation in all training activities.
- Achieved target results by enhancing and changing teaching strategies to maximize progress.
Manager
Steve Madden
09.2008 - 10.2010
- Create, set, and maintain store culture and customer experience
- Optimize store sales and profitability through marketing strategies
- Utilized employee skills through training, team building, and incentives
- Supervised staff and enforced CA work laws
- Dealing with customer inquiries and complaints
- Delivered excellence in guest service and quality control of operations to attain company mission.
- Ensured compliance with industry regulations and company policies.
- Ran shifts effectively to promote quality products and guest service.
- Developed and implemented operational strategies to improve productivity.
- Set sales targets and developed marketing plans to achieve goals.
- Established fruitful working relationships with employees, management and vendors.
- Facilitated team meetings and provided constructive feedback.
- Hired trained, and mentored new employees.
- Conducted performance reviews for team members.
- Delegated tasks to team members according to their abilities and workload.
- Evaluated employees' training needs, providing necessary resources.
- Managed daily operations of department or company.
- Managed daily workloads by organizing schedules and delegating tasks.
- Monitored employee performance using real-time data and reports.
- Oversaw employee recruitment, training and onboarding processes.
Team Ambassador
LA Galaxy
11.2008 - 11.2009
- Promote and participate in local community projects
- Represent the LA Galaxy brand to display their values and goals
- Public speaking engagements
- Creative writing, filming, and video editing for marketing dept
- Utilized social media platforms to share brand messages, create awareness, and engage with potential customers online.
- Maintained positive attitude while representing brand in public spaces, fostering favorable impression among consumers.
- Supported PR efforts by participating in interviews or creating testimonials for use in advertising campaigns.
- Represented brand at events and trade shows, promoting products and services to potential customers.
- Assisted in setting up and tearing down event displays, ensuring professional appearance throughout duration of each event.
- Documented experiences through photographs or videos for use in marketing materials or social media posts.
- Attended regular networking events within relevant industries to establish connections and expand brand's reach.
Sales Lead
Bath & Body Works
09.2006 - 09.2008
- Support store's management team
- Provide coaching, motivation, and recognition for sales associates
- Responsible for day-to-day operations, including stock, floor displays, cleanliness, and organization
- Provide and demonstrate exceptional customer service
- Maximized sales potential with well-developed and motivated associates.
- Trained associates in store operations, products and policies and procedures.
- Handled stressful situations professionally and multitasked with ease.
- Highlighted products with creative and engaging merchandise displays.
- Processed credit card payments and accurately handled cash.
- Accomplished multiple tasks in a fast-paced environment.
- Documented, researched, and resolved customer service issues.
- Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace.
Education
Bachelor of Arts - Communication, Sociology
Cal State Fullerton
Fullerton, CA01.2010
Skills
- Effective Communication Skills
- Confident Speaking Ability
- Client Support
- Initiative Driven
- Operational Efficiency
- Strong Focus on Accuracy
- Customer Experience
- Analytical Problem-Solver
- Dependable Performance
- Collaborative Team Member
- Talent Acquisition
- Onboarding Processes
- Project management
- HR Software Expertise
Languages
English
Native or Bilingual
Timeline
(LTE) Human Resources Analyst
Long Beach City College
06.2022 - Current
Certified K-12 Substitute Teacher
Long Beach Unified School District
05.2022 - 12.2024
Sr. Training Specialist/Implementation Team Lead
Booker Software Inc
12.2010 - 04.2015
Team Ambassador
LA Galaxy
11.2008 - 11.2009
Manager
Steve Madden
09.2008 - 10.2010
Sales Lead
Bath & Body Works
09.2006 - 09.2008
Bachelor of Arts - Communication, Sociology
Cal State Fullerton
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