Samantha Creelman
Halifax,Nova Scotia
Summary
Accomplished Program Specialist with a proven track record at the Department Of Seniors & Long-Term Care, enhancing program efficiency and fostering staff development. Skilled in strategic planning and interpersonal communication, I spearheaded initiatives that significantly improved operational processes. Expert in office administration and collaboration, my efforts have consistently led to tangible improvements in program outcomes and staff skill enhancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Program Specialist
Department Of Seniors & Long-Term Care
09.2022 - Current
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Worked alongside other professionals to outline and implement program plans and objectives.
- Coordinated training sessions for staff on new tools or methodologies, promoting a culture of skill development within the organization.
- Created clear and consistent messaging for internal and external communication to service providers, community-partners and general public.
- Fostered a positive and consistent image through communication efforts on behalf of department.
- Developed extensive program documentation, ensuring clear understanding of goals, objectives, and requirements among all team members.
- Created several Standard of Operation (SOP) procedures in accordance with current legislation and departmental procedures.
- Developed and maintained accurate records of programs and services.
- Coordinated with internal and outside organizations to gather information and insights to ensure accurate and timely communication to service providers, community members, and general public.
- Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
- Created comprehensive presentations to share program updates, fostering transparency and promoting open dialogue about project status.
- Developed mock budgets for service providers as part of the annual fiscal budgeting process.
Housing Caseworker
Department Of Municipal Affairs & Housing
10.2020 - 09.2022
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Assisted clients in preparing applications for housing and assistance programs.
- Assisted individuals with disabilities in accessing grants and assistance programs that promote increased independence and quality of life.
- Facilitated the creation of mortgage documentation and guided clients through the mortgage procedure.
- Collaborate with MLA representatives and other community partners to ensure solutions for community members needing assistance with affordable housing.
- Signed and verified affidavits as a Commissioner of Oaths for Nova Scotia.
- Built rapport with non-profit organizations to provide financial assistance through the Shelter Enhancement Program.
Administrative Operations Clerk -Women in Trades
Nova Scotia Apprenticeship Agency
06.2019 - 10.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Developed and implemented policies & procedures for two pilot projects aimed at the recruitment, retainment, and advancement of women in the skilled trades.
- Processed OFA and IFA applications through LaMPPS Database.
- Educated the public and industry on apprenticeship pathways, programs, and services availably both provincially and federally.
- Analyzed and interpreted several pieces of legislation to provide clarification to public, industry and governmental departments.
- Researched and compiled data on additional supports women may need in workforce, including supports for mental health, sexual abuse, and domestic violence.
- Developed and implemented service standards for operations staff.
- Created all marketing and promotional material for Women in Trades division.
- Participated in several committees aimed at the advancement of women in trades.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Worked with industry and community partners to develop long-term strategies to advance apprenticeship as a viable post-secondary.
Receptionist
Nova Scotia Apprenticeship Agency
06.2018 - 06.2019
- Greeted incoming visitors professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Managed financial records for START program, including payment issuance and reporting duties.
- Built awareness and knowledge of services through discussion with industry, apprentices and general public.
- Restocked supplies and submitted purchase orders to maintain stock levels for main office, as well as several remote offices located across the province.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new apprentices and securing paperwork completion.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Customer Service Representative
Office Of Service Nova Scotia
04.2018 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Analyzed and interpreted the Motor Vehicle Act to ensure business operations run compliantly with the legislature.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Arts - History
Dalhousie University
Halifax, NS03.2013
Skills
- Skill Development
- Office Administration
- Project Management
- Interpersonal Skills
- Strategic Planning
- Staff Development
- Attention to Detail
- Financial Management
- Intergovernmental Relations
- Process Improvements
- Document Management
- Collaboration and Teamwork
Languages
English
Native or Bilingual
French
Elementary
Japanese
Limited Working
Certification
- Certificate of Diversity & Inclusion, Province of Nova Scotia, January 2022
- Certification of Joint Occupational Health & Safety, Province of Nova Scotia - December 2021
- Commisioner of Oaths, Province of Nova Scotia, December 2020
- Customer Service Breakthroughs, Priority Management Atlantica, January 2019
Timeline
Program Specialist
Department Of Seniors & Long-Term Care
09.2022 - Current
Housing Caseworker
Department Of Municipal Affairs & Housing
10.2020 - 09.2022
Administrative Operations Clerk -Women in Trades
Nova Scotia Apprenticeship Agency
06.2019 - 10.2020
Receptionist
Nova Scotia Apprenticeship Agency
06.2018 - 06.2019
Customer Service Representative
Office Of Service Nova Scotia
04.2018 - 06.2018
Bachelor of Arts - History
Dalhousie University
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