Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Cortez

Oxnard

Overview

4
4
years of professional experience

Work History

Bank Teller

Ventura County Credit Union
Oxnard
11.2023 - Current
  • Assisted customers with basic technical issues related to digital banking platforms.
  • Performed cash handling duties including counting currency, coins and checks.
  • Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
  • Participated in weekly training sessions to stay abreast of changes in banking regulations.
  • Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
  • Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.

Vons Front End Manager

Vons Grocery Store
Oxnard
05.2021 - 11.2023
  • Evaluated customer feedbacks and identified areas for improvement in product design.
  • Developed and implemented strategies to improve customer experience.
  • Managed release schedules and ensured timely delivery of projects.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.

Barista

Vons Grocery Store
Oxnard
05.2021 - 11.2023
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Education

Pacifica High School
Oxnard, CA
06-2021

Skills

  • Cash handling
  • Customer service
  • Regulatory compliance
  • Process improvement
  • Conflict resolution
  • Team collaboration
  • Time management
  • Analytical thinking
  • Effective communication
  • Training and mentoring
  • Sales and Cross-selling
  • Relationship building
  • Customer needs assessment
  • Professionalism and courtesy
  • Time management proficiency
  • Confidentiality awareness
  • Customer relationship development

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Bank Teller

Ventura County Credit Union
11.2023 - Current

Vons Front End Manager

Vons Grocery Store
05.2021 - 11.2023

Barista

Vons Grocery Store
05.2021 - 11.2023

Pacifica High School

Similar Profiles

CREATE PROFILE
Samantha Cortez