Samantha Cordova
Carson
Summary
Dynamic front desk receptionist at O'Donnell, Michael, recognized for enhancing customer satisfaction through exceptional service and attention to detail. Proven ability in appointment scheduling and effective communication, fostering strong team collaboration. Successfully managed high-volume calls and resolved billing discrepancies, ensuring a professional and welcoming environment for all visitors.
Developed strong customer service and administrative skills in fast-paced, client-focused environment. Excels in communication, organization, and managing multiple tasks simultaneously. Seeking to transition to new field where these skills can be effectively utilized and further developed.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Odonnell, Michael
05.2025 - Current
- Greeted and assisted visitors, ensuring a welcoming atmosphere at front desk.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for staff members effectively.
- Collaborated with team members to streamline daily front desk procedures.
- Provided information on services offered, improving visitor understanding of operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
Internship Student
Erick, Mizeroy
09.2025 - 09.2025
- Assisted in daily operational tasks, enhancing workflow efficiency and team collaboration.
- Received positive feedback from supervisors, reflecting a strong commitment to personal growth and development throughout the internship program.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Delivered high-quality work consistently, demonstrating strong work ethic and dedication to the internship program.
- Demonstrated adaptability by quickly learning new concepts and techniques as required for different assignments within the program.
- Assisted colleagues in their tasks when needed, fostering a supportive work environment.
Internship Student (Moffat and Nichol)
Lilley, Jenna
06.2025 - 06.2025
- Supported project teams by organizing documentation and maintaining updated records.
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Engaged in cross-functional team activities, fostering relationships across departments for streamlined operations.
- Analyzed problems and worked with teams to develop solutions.
- Conducted regular reviews of operations and identified areas for improvement.
Seasonal Volunteer (Summer)
Villarreal, Leo
06.2022 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
General Education -
Long Beach City College
Long Beach, CAHigh School Diploma -
Port of Los Angeles High School
San Pedro, CASkills
- Customer service
- Attention to detail
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Oral and writing communication
- Front office management
Languages
Spanish
Native or Bilingual
Timeline
Internship Student
Erick, Mizeroy
09.2025 - 09.2025
Internship Student (Moffat and Nichol)
Lilley, Jenna
06.2025 - 06.2025
Front Desk Receptionist
Odonnell, Michael
05.2025 - Current
Seasonal Volunteer (Summer)
Villarreal, Leo
06.2022 - 06.2022
General Education -
Long Beach City College
High School Diploma -
Port of Los Angeles High School