Samantha Cook
Orillia
Summary
Organized and dedicated individual with a track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Orillia Recreation Centre
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and registering for programs, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Home Support Worker
ParaMed Home Health Care
02.2020 - 03.2024
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Improved independence and quality of life for clients through assistance with daily living tasks.
- Developed trusting relationships with clients, establishing rapport and open communication.
- Assisted clients with mobility issues, ensuring safe transfers and ambulation around the home.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
- Promoted mental stimulation through engaging activities tailored to each client''s interests and abilities.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
Casino Host
Carnival Cruise Lines
12.2019 - 06.2023
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Coordinated exclusive events and promotions for loyal patrons, ensuring a memorable and enjoyable experience.
- Conducted regular follow-up with guests, addressing concerns or feedback to maintain high satisfaction levels.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Provided superior customer service through active listening and empathy, creating strong rapport with guests while addressing their needs effectively.
- Developed strong working relationships with other departments within the casino, fostering a seamless guest experience across all touchpoints.
Table Games Dealer
Casino Rama Resort
07.2016 - 03.2019
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
Education
High School Diploma -
Patrick Fogarty Secondary School
Orillia, ON06.2014
Skills
- Decision-making abilities
- Reliability and punctuality
- Problem-solving abilities
- Observational skills
- Conflict resolution
- Teamwork and collaboration
- Attention to detail
- Respect for privacy
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Orillia Recreation Centre
07.2023 - Current
Home Support Worker
ParaMed Home Health Care
02.2020 - 03.2024
Casino Host
Carnival Cruise Lines
12.2019 - 06.2023
Table Games Dealer
Casino Rama Resort
07.2016 - 03.2019
High School Diploma -
Patrick Fogarty Secondary School
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