Samantha Colon
Los Angeles
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
12
12
years of professional experience
Work History
Business Office Coordinator
Lincoln Technical Institute
South Plainfield
11.2021 - 11.2022
- Streamlined purchasing and inventory processes for books, tools, and uniforms, ensuring accurate tracking and distribution for 300+ students.
- Maintained compliance-ready student records and collaborated with corporate Accounts Payable
- Supported administrative leadership in planning on-campus events, preparing reports, and managing internal workflows.
- Delivered assistance to students by responding to inquiries and swiftly resolving issues.
- Collaborated with vendors to secure timely delivery of goods and services
- Communicated with students using phone or email to follow up on overdue payments.
Patient Information/Services Representative
RWJBarnabas Health
Jersey City
08.2014 - 10.2020
- Delivered welcoming and secure guest services in a high-traffic hospital environment.
- Supported discharges and arranged patient transportation with voucher system, enhancing patient flow.
- Monitored and enforced evolving COVID-19 safety protocols with zero compliance issues.
- Facilitated patient navigation of healthcare services and organized appointment scheduling.
- Addressed patient inquiries while efficiently resolving issues to enhance service quality.
- Engaged with medical staff to facilitate coordination of patient care and services.
- Informed patients about health programs and community resources available.
- Guided new staff in service protocols and customer interaction
Blood Bank Clerk
Hackensack University Medical Center
Hackensack
05.2016 - 05.2017
- Accurately processed and tracked blood specimen orders, reducing delays in trauma and emergency cases.
- Assisted with weekly lab equipment maintenance and managed blood inventory records.
- Logged all incoming blood components and ensured correct distribution to service areas.
Receptionist
Dental Center
Jersey City
09.2011 - 08.2014
- Handled incoming mail, processed insurance payments accordingly
- Created a smooth and welcoming experience for all new and returning patients.
- Managed appointment scheduling using dental software for efficient patient flow.
- Answered phone calls promptly and addressed patient inquiries with professionalism.
- Processed patient payments and verified insurance information for billing accuracy.
- Assisted in training new reception staff on office protocols and customer service standards.
- Scheduled and confirmed appointments.
Installations Assistant
Micros Retail Systems
Weehawken
06.2010 - 08.2011
- Guided new clients through technical installation process and prepared custom onboarding packets.
- Entered customer billing into Access database and streamlined payroll processing.
- Supported supervisor with weekly administrative tasks and client outreach.
Education
High School Diploma -
Union City High School
Union City, NJSkills
- Microsoft Office/Excel
- Records Management
- Patient Services
- Compliance
- Customer Service
- HIPAA Knowledge
- Time management
- Team player
Timeline
Business Office Coordinator
Lincoln Technical Institute
11.2021 - 11.2022
Blood Bank Clerk
Hackensack University Medical Center
05.2016 - 05.2017
Patient Information/Services Representative
RWJBarnabas Health
08.2014 - 10.2020
Receptionist
Dental Center
09.2011 - 08.2014
Installations Assistant
Micros Retail Systems
06.2010 - 08.2011
High School Diploma -
Union City High School