SAMANTHA CLUE-CLARKE
Scarborough,ON
Summary
Knowledgeable Clinic Experience Associate with a solid background in medical records management, ensuring accurate documentation and efficient workflow. Instrumental in streamlining patient record retrieval and enhancing data entry processes to support clinical operations. Demonstrated proficiency in maintaining confidential information and utilizing electronic health record systems. Reliable, empathetic, and focused on delivering high-quality care.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Caregiver (part-time)
Self-employeed
01.2012 - Current
- Preparing and Serving Meals
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Companionship
- Assist with daily activities
- Built strong relationships with client to deliver emotional support and companionship.
- Assisting with bathing, dressing, dental care and personal grooming.
- Handled incoming mail, bills and invoices and completed appropriate actions.
In-Home Child Caregiver
Mrs. Michelle Julius
08.2024 - 12.2024
- Meal Planning/Cooking: Prepared meals according to parent guidelines.
- Provided nurturing care and supervision for the child in the home environment.
- Housekeeping Duties
- Assisted with daily routines, including meals, hygiene, and bedtime preparations.
- Administer medication (when needed)
- Assisted the child with homework completion.
- Grooming the child (hair, dress etc)
- Provided transportation to school and extracurricular activities.
- Supervised daily activities and ensured safety of child.
Private Child Caregiver
Mrs. Nardia Manhertz-Edwards
01.2024 - 07.2024
- Meal Planning/Cooking: Prepared meals according to parent guidelines.
- Provided nurturing care and supervision for the child in the home environment.
- Housekeeping Duties
- Assisted with daily routines, including meals, hygiene, and bedtime preparations.
- Administer medication (when needed)
- Assisted the child with homework completion.
- Grooming the child (hair, dress etc)
- Provided transportation to school and extracurricular activities.
- Supervised daily activities and ensured safety of child
Medical Secretary/Receptionist
Rosewood Medical Centre
10.2014 - 02.2023
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Assisted in billing procedures and insurance claims, improving reimbursement timelines.
- Managed patient scheduling and appointment coordination to enhance workflow efficiency.
- Liaison between Doctors, Nurses, and patients regarding any complaints or concerns.
- Prepared Diagnostic forms as requested by the physician.
- Maintained current and accurate medical records for patients.
- Attended to patients’ enquiries, logged complaints, and provided resolution updates.
- Typed Medical Reports, Referral Letters and sent faxes, email, posts other documents requested.
- On occasion help medical staff to take patients' blood pressure, weight, Ecg etc.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
Bookstore Clerk
First Page Book Store
06.2013 - 10.2014
- Purchased new books and other merchandise
- Operated cash register efficiently, processing transactions accurately and handling customer payments.
- Managed stock levels by monitoring inventory, placing orders, and receiving shipments promptly.
- Assist customers; answer telephone and customer service questions; and handle returns and complaints.
- Managed returns and exchanges efficiently, resolving customer issues promptly while adhering to store policies.
Hotel Front Desk Agent
Coconut Court Beach Hotel
08.2010 - 08.2011
- Greeted and checked in guests, ensuring a smooth arrival experience.
- Managed reservations using hotel management software to optimize room availability.
- Facilitated guests' registration, processed payments, and guests' departures.
- Attended to guests' enquiries, logged complaints, and provided resolution updates
- Prepared guests accounts
- Collections of company Invoices and Documents
Retail Sales Receptionist
C & G Star Trading
09.2009 - 01.2010
- Counter Sales
- Assisted customers in product selection, enhancing the overall shopping experience.
- Prepared payroll and tax returns for workers
- Processed transactions accurately using point-of-sale systems.
- Office duties, including filing and invoicing
- Assisted customers through faxes and emails.
- Handled customer inquiries and resolved complaints efficiently to retain loyalty.
Hotel Front Desk Agent
Casa Grande Airport Hotel and Resort
04.2009 - 09.2009
- Greeted and checked in guests, ensuring a smooth arrival experience.
- Managed reservations using hotel management software to optimize room availability.
- Facilitated guests' registration, processed payments, and guests' departures.
- Attended to guests' enquiries, logged complaints, and provided resolution updates
- Prepared guests accounts
- Collections of company Invoices and Documents
Billing Officer
The University Health Centre, University of the West Indies (UWI)
12.2007 - 12.2008
- Processed and verified patient billing information for accuracy and compliance with university policies.
- Served as a liaison between clients, management, and insurer, and ensured that billings were done correctly and on a timely basis
- Provided prompt responses to inquiries related to billing issues or errors.
- Processing of insurance claims
- Collaborated with healthcare providers to resolve discrepancies in patient accounts effectively.
- Increased cash flow by diligently monitoring accounts receivable and proactively pursuing overdue payments.
Health Information Technician
University Hospital of the West Indies
11.1995 - 01.2007
- Organized and maintained patient records using electronic health record systems.
- Ensured accuracy of health information by conducting regular audits and updates.
- Assisted healthcare providers in retrieving patient data for timely decision-making.
- Collaborated with medical staff to resolve discrepancies in patient records.
- Maintained patient confidence by keeping patient records information confidential.
- Printed and photocopied documents to provide patients with copies of medical records.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
Education
Post-Graduate Certificate - Emergency Medicine
Barbados Community College
Bridgetown, Barbados W.IPost-Graduate Certificate - Health Information Technology
University of Technology Jamaica
Kingston, Jamaica W.ISkills
- Certified EMS professional
- Respectful and compassionate
- Proficient in task management
- Effective time management
- Experienced in emergency medical response
- Strong verbal and written skills
- First aid certification
- Customer support
- Experienced with Microsoft Office applications
- Elderly care
- Proactive in task management
Languages
English
Native or Bilingual
Certification
- Emergency Medical Technician Certificate
- HEALTH RECORDS AND STATISTICS (H. I. M) Certificate
- GCE/CXC Human and Social Biology C
- English Language 2
- Principles of Business 2
- English Literature 2
Interests
- I enjoy helping others and giving back to the community
- Jewelry Making
- Cooking
- Enjoying the art of baking and pastry-making, experimenting with recipes
Timeline
In-Home Child Caregiver
Mrs. Michelle Julius
08.2024 - 12.2024
Private Child Caregiver
Mrs. Nardia Manhertz-Edwards
01.2024 - 07.2024
Medical Secretary/Receptionist
Rosewood Medical Centre
10.2014 - 02.2023
Bookstore Clerk
First Page Book Store
06.2013 - 10.2014
Caregiver (part-time)
Self-employeed
01.2012 - Current
Hotel Front Desk Agent
Coconut Court Beach Hotel
08.2010 - 08.2011
Retail Sales Receptionist
C & G Star Trading
09.2009 - 01.2010
Hotel Front Desk Agent
Casa Grande Airport Hotel and Resort
04.2009 - 09.2009
Billing Officer
The University Health Centre, University of the West Indies (UWI)
12.2007 - 12.2008
Health Information Technician
University Hospital of the West Indies
11.1995 - 01.2007
Post-Graduate Certificate - Emergency Medicine
Barbados Community College
Post-Graduate Certificate - Health Information Technology
University of Technology Jamaica
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