Samantha Clifton
Anderson
Summary
Professional with experience in customer-facing roles, demonstrating strong communication and organizational skills. Managed guest interactions effectively, ensuring a positive experience through attentive service and problem resolution. Handled high-volume incoming calls and transactions, maintaining accuracy and efficiency in a fast-paced environment. Adaptable to new challenges, with a focus on delivering quality service and support to clients.
Overview
5
5
years of professional experience
Work History
Host/waitress
Lori at Dibble Creek
Red Bluff
08.2024 - 11.2024
- Greeted and welcomed guests upon arrival to create a positive first impression.
- Managed seating arrangements to ensure efficient flow and guest comfort.
- Coordinated with servers to communicate guest needs and special requests.
- Resolved guest inquiries and complaints with professionalism and courtesy.
- Managed incoming calls during busy shifts.
Cashier
Sam at Bobs Market
Anderson
03.2024 - 07.2024
- Processed customer transactions using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Handled cash, credit, and debit transactions accurately.
- Restocked shelves with merchandise to ensure availability.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Followed company security procedures for handling large sums of money.
House Cleaner
Volunteer Work
Redding
02.2023 - 01.2024
- Cleaned residential spaces using eco-friendly products and techniques.
- Organized cleaning supplies and equipment for efficient access during tasks.
- Followed established procedures for dusting, vacuuming, and sanitizing surfaces.
- Maintained open communication with clients to understand specific cleaning needs.
- Managed time efficiently to complete cleaning tasks within scheduled hours.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Provided additional services upon request by customers such as laundry washing, folding, ironing or pet care.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Swept, mopped, vacuumed and polished floors of all types.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Sanitized doorknobs, light switches and other frequently touched surfaces.
Certified Nursing Assistant
Oak River Rehab
Anderson
01.2020 - 06.2020
- Assisted patients with daily living activities and personal care needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Documented patient progress and maintained accurate medical records consistently.
- Provided emotional support to patients and families during rehabilitation processes.
- Maintained a clean and safe environment in patient rooms and common areas.
- Educated patients on health management techniques and self-care practices.
- Responded to patient calls and addressed concerns with empathy and urgency.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Participated in educational programs related to nursing assistant skills development.
- Administered medications as directed by registered nurse or physician.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Reported changes in patient condition to registered nurse or physician.
- Used mobility devices to transport patients.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
Fast Food Worker
Panda Express
Anderson
07.2019 - 11.2019
- Prepared high-quality dishes following established recipes and presentation standards.
- Maintained cleanliness and organization of kitchen and dining areas during shifts.
- Operated kitchen equipment safely, ensuring proper usage and maintenance protocols.
- Assisted customers with menu selections, providing friendly and efficient service.
- Collaborated with team members to streamline food preparation processes during peak hours.
- Handled cash transactions accurately, processing payments and issuing receipts promptly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Collaborated with other team members to ensure timely completion of tasks.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Complied with all local health codes and regulations concerning food preparation and handling.
- Communicated effectively with co-workers to ensure smooth workflow.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
High School Diploma -
Trinity High School
Weaverville, CA06-2021
Skills
- Strong communication skills
- Organizational skills
- Customer service focus
- Willingness to learn
- Adaptable
- Positive attitude
- Problem solving
- Patient
- Prioritization
Timeline
Host/waitress
Lori at Dibble Creek
08.2024 - 11.2024
Cashier
Sam at Bobs Market
03.2024 - 07.2024
House Cleaner
Volunteer Work
02.2023 - 01.2024
Certified Nursing Assistant
Oak River Rehab
01.2020 - 06.2020
Fast Food Worker
Panda Express
07.2019 - 11.2019
High School Diploma -
Trinity High School