Samantha Clemente
Kitchener,Ontario
Summary
Pursuing employment in costumer service And retail.
Overview
15
15
years of professional experience
Work History
Sales Associate
Salvation Army Thrift Store
01.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
Cashier
Dollarama
03.2021 - 07.2021
- Assist management with opening duties
- Perform necessary tasks required for closing
- Resolving customer issues and answering questions
- Restocking shelves as necessary
- Friendly service and accuracy in handling customer transactions
- Clean and Sanitizing as required by company health and safety policies.
Apartment Maintenance Supervisor
Greenfield Ave.
11.2015 - 11.2016
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Followed preventive maintenance schedule to support building systems functionality.
- Inspected building systems to evaluate HVAC, electrical and plumbing maintenance needs.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Responded to emergency fire alarms, plumbing leaks and power outages to implement swift resolutions.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Restored and repaired worn and damaged building components to support appearance, longevity and security.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Installed new locks, door handles, and door closers.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Tested fire safety and emergency systems and inspected fire extinguishers and sprinkler systems.
- Installed and maintained security systems to reduce vulnerabilities, using cameras, locks and alarms.
- Scheduled and oversaw maintenance, repair and installation activities.
- Utilized proper tools and materials to adhere to safety guidelines.
- Created and maintained daily and weekly reports for upper management.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Replaced light bulbs and other electrical fixtures as needed.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Cook / Cashier
Pita Factory
01.2012
- Prepared fillings for pitas and assembled pitas to customers' orders
- Maintained clean food prep and counter areas
- Greeted customers, took food and beverage orders, operated cash register
- Opened and closed store.
Line Cook
Maurita's Kitchen
07.2016 - 01.2017
- Prepared salads, entrees, and desserts
- Organized stock items
- Cleaned pantry, floors, fridges, and food prep areas
- Washed dishes
- Maintained a clean and safe work environment.
Cook
Greenley's Restaurant
01.2011 - 01.2012
- Prepared ingredients for recipes, cooked various dishes
- Maintained clean kitchen and food prep areas
- Loaded and unloaded dishwasher
- Closed restaurant at end of shift.
Animal Attendant
Dog Gone Acres
01.2009 - 01.2011
- Cleaned and sanitized kennels for dogs and puppies
- Bathed and groomed dogs approximately 50 dogs
- Fed and cared for animals
- Met with customers to discuss care for animals and completed sale transactions.
Education
Worker Health & Safety Awareness in 4 Steps -
Kitchener, ON01.2016
Safe Food Handling -
Kitchener, ON01.2016
Smart Serve -
Kitchener, ON01.2016
WHMIS Training -
Kitchener, ON01.2016
Grade 12 -
Cambridge, ON01.2013
Skills
- Experience as a cook with knowledge of safe food handling procedures
- Familiar with a wide variety of foods, ingredients and recipes
- Experience taking food orders, interacting with customers and operating cash register
- Proven ability to work under pressure, with proficiency and focus
- Works well with others, positive attitude, hard worker
- Friendly, Positive Attitude
- Problem-Solving
- Multitasking Abilities
- Basic Math
- Active Listening
- Analytical and Critical Thinking
- Critical Thinking
- Organization
- Organization and Time Management
- Teamwork and Collaboration
- Supervision and Leadership
Languages
English
Limited Working
Timeline
Sales Associate
Salvation Army Thrift Store
01.2023 - 11.2023
Cashier
Dollarama
03.2021 - 07.2021
Line Cook
Maurita's Kitchen
07.2016 - 01.2017
Apartment Maintenance Supervisor
Greenfield Ave.
11.2015 - 11.2016
Cook / Cashier
Pita Factory
01.2012
Cook
Greenley's Restaurant
01.2011 - 01.2012
Animal Attendant
Dog Gone Acres
01.2009 - 01.2011
Worker Health & Safety Awareness in 4 Steps -
Safe Food Handling -
Smart Serve -
WHMIS Training -
Grade 12 -
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