Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Castillo Perez

San Jose

Summary

Dedicated and experienced professional with 5 years of experience in customer service, sales, and administrative support. Proven ability to communicate effectively, solve problems efficiently, and contribute to team success. Highly motivated to grow within a company and expand knowledge in a dynamic and challenging environment. Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.

Overview

5
5
years of professional experience

Work History

DMV Control Cashier

AAA NCNU
Milpitas
06.2024 - 04.2025
  • Provided administrative support for DMV-related services, ensuring accurate processing of documentation
  • Scheduled and managed customer appointments efficiently
  • Delivered excellent customer service in a fast-paced environment
  • Assisted with membership and service sales, meeting performance goals
  • Utilized computer systems to handle data entry and transaction processing
  • Maintained attention to detail to ensure compliance with DMV regulations and company standards

Keyholder

T-Mobile
San Jose
04.2023 - 06.2024
  • Led daily floor operations and supported team members
  • Delivered excellent customer service and built rapport with clients to drive sales
  • Consistently met and exceeded monthly sales goals
  • Handled money management tasks including cash handling, register balancing, and bank drops
  • Maintained product knowledge and communicated promotions to maximize customer satisfaction

Retail Associate

Forever 21
San Jose
10.2022 - 02.2023
  • Operated the cash register and handled customer transactions efficiently
  • Provided friendly and attentive customer service on the sales floor
  • Packaged merchandise and processed returns and exchanges
  • Restocked inventory and maintained a clean, organized sales floor
  • Assisted with store organization and visual merchandising

Sales Associate

Journeys
San Jose
08.2021 - 02.2022
  • Operated the register and processed customer transactions accurately
  • Provided personalized customer service and helped clients find products that fit their needs
  • Supported sales floor operations and contributed to meeting store sales goals
  • Packaged merchandise and maintained stockroom organization
  • Assisted with restocking and inventory management

Retail Associate

Fashion Q
San Jose
07.2020 - 11.2020
  • Provided excellent customer service and assisted shoppers with product selection
  • Operated the cash register and handled daily transactions
  • Took initiative as a floor leader, helping direct team tasks during shifts
  • Stocked merchandise and maintained a clean, organized store environment

Education

High School Diploma or Equivalent -

Skills

  • Bilingual: English & Spanish
  • Excellent customer service
  • Interpersonal communication
  • Strong sales
  • Upselling abilities
  • Proficient in Microsoft
  • Multitasking and organization
  • Reliability and punctuality
  • Reports and documents
  • Detail-oriented
  • Strong organizational skills
  • Administrative support
  • DMV services
  • Documentation processing
  • Team player
  • Strong collaboration skills
  • Goal-oriented
  • Self-motivated
  • Customer service

Timeline

DMV Control Cashier

AAA NCNU
06.2024 - 04.2025

Keyholder

T-Mobile
04.2023 - 06.2024

Retail Associate

Forever 21
10.2022 - 02.2023

Sales Associate

Journeys
08.2021 - 02.2022

Retail Associate

Fashion Q
07.2020 - 11.2020

High School Diploma or Equivalent -

Samantha Castillo Perez