Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Castillo

Novato

Summary

Proven Brand Associate at Old Navy, adept in shipment processing and relationship building, enhanced customer loyalty through innovative solutions and efficient service. Excelled in a fast-paced environment, significantly improving customer satisfaction. A fast learner, quickly adapting to new tasks and systems. Skilled in cash handling and problem-solving, consistently exceeding performance goals.

Overview

1
1
year of professional experience

Work History

Brand Associate

Old Navy
Novato
09.2024 - Current
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customers' questions and provided information on store procedures or policies.
  • Provided excellent customer service at all times.
  • Introduced sales, promotions and other brand initiatives to gain customer loyalty.
  • Recommended, selected and helped locate merchandise based on guest needs and desires.
  • Processed returns according to company policy.
  • Handled cash register transactions accurately and efficiently.
  • Restocked shelves with merchandise as needed.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.

Education

Some College (No Degree) -

San Francisco State University
San Francisco
05-2029

Skills

  • Shipment processing
  • Returns processing
  • Product restocking
  • Quality control
  • Relationship building
  • Time management
  • Cash handling
  • Problem-solving
  • Store recovery

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Brand Associate

Old Navy
09.2024 - Current

Some College (No Degree) -

San Francisco State University

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Samantha Castillo