Samantha Carpio
El Portal
Summary
I have the enthusiasm and ability to learn quickly and adapt to the environment to offer the customer the best possible service, ensuring a positive and satisfying experience. I am adept at multitasking, carrying out any request of me to improve the company.
Motivated professional with skills for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support.
Overview
3
3
years of professional experience
Work History
Wait Staff Member
El Portal Dining,Inc
10.2022 - Current
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Calculated accurate bill amounts and processed cash and credit card payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
Front Desk Agent
Yosemite Cedar Lodge
08.2022 - Current
- Scheduled reservations for groups and special events.
- Provided excellent customer service while upholding company policies.
- Processed payments accurately and efficiently.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Assisted with luggage handling for incoming guests.
- Provided information about hotel amenities, services, and local attractions.
- Answered phones, responded to inquiries, and took messages.
- Addressed customer needs in a timely manner.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Computed bills, collected payments and made change for guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Verified accuracy of room rates and other charges during check-in process.
Education
Nursing
Instituto De Superación Integral De León
León, Gto07.2021
Skills
- Customer service
- Conflict resolution
- Sales recommendations
- Problem solving and adaptability
- Handling complaints
- Bilingual (Spanish/ English)
- Positive and professional
- Professionalism and Personal Presentation
- Adaptability and Flexibility
- Problem-Solving and Decision Making
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Wait Staff Member
El Portal Dining,Inc
10.2022 - Current
Front Desk Agent
Yosemite Cedar Lodge
08.2022 - Current
Nursing
Instituto De Superación Integral De León
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