Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Capson

Winnipeg,Canada

Summary

Dynamic operations specialist with a proven track record at The North West Company, driving strategic initiatives that enhanced gross profit and customer satisfaction. Expert in financial oversight and team development, I excel in process improvement and stakeholder communication, consistently delivering results that align with corporate objectives and operational efficiency.

Overview

11
11
years of professional experience

Work History

Operations Specialist – Administration & Assets

The North West Company
Winnipeg, Canada
03.2024 - Current
  • Provide strategic oversight for operational performance across more than 70 retail locations, with a focus on enhancing gross profit, customer satisfaction, and productivity.
  • Develop and implement corporate initiatives aimed at improving operational efficiency and aligning with long-term business objectives.
  • Deliver executive-level coaching and mentorship to store managers, emphasizing leadership development, performance management, and conflict resolution.
  • Conduct market evaluations and deploy targeted support to underperforming locations throughout Northern Canada.
  • Lead loss prevention efforts through data-driven analysis and strategic intervention.
  • Author and standardize operating procedures to ensure consistency and compliance across all departments.
  • Oversee secure financial operations, ensuring adherence to internal controls and regulatory requirements.

Store Manager

The North West Company
Cat Lake, Webequie, Attawapiskat, Canada
03.2021 - 03.2024
  • Directed comprehensive operations for three high-volume retail locations, managing diverse business units including food service, financial services, general merchandise, petroleum, and postal services.
  • Consistently exceeded sales targets through strategic planning, team development, and customer engagement initiatives.
  • Recruited, trained, and advanced team members into leadership roles, contributing to organizational succession planning.
  • Successfully managed a $2.4 million renovation project, maintaining operational continuity and enhancing customer experience.
  • Established and maintained collaborative relationships with First Nations Band Councils, securing a 10-year lease renewal.
  • Ensured compliance with health and safety regulations and proactively addressed operational risks.

General Merchandise Manager

The North West Company
Fort Albany & Kashechewan, Canada
01.2015 - 01.2021
  • Executed corporate merchandising strategies and seasonal campaigns to drive departmental sales and profitability.
  • Maintained optimal inventory levels and ensured accurate forecasting aligned with business objectives.
  • Collaborated with senior leadership to develop weekly sales plans informed by performance analytics.
  • Managed logistics for remote shipments, ensuring timely replenishment and inventory accuracy.
  • Introduced innovative operational procedures adopted across multiple locations, contributing to long-term efficiency gains.

Education

High School D -

Riverview High School
Riverview, NB
06-2010

Skills

  • Operational leadership and efficiency
  • Strategic sales execution
  • Financial oversight and budget management
  • Team development and coaching
  • Customer experience enhancement
  • Compliance enforcement and risk mitigation
  • Process improvement and SOPs
  • Inventory control and coordination
  • Stakeholder communication and conflict resolution
  • Analytical thinking and problem solving

Timeline

Operations Specialist – Administration & Assets

The North West Company
03.2024 - Current

Store Manager

The North West Company
03.2021 - 03.2024

General Merchandise Manager

The North West Company
01.2015 - 01.2021

High School D -

Riverview High School
Samantha Capson