Dynamic operations specialist with a proven track record at The North West Company, driving strategic initiatives that enhanced gross profit and customer satisfaction. Expert in financial oversight and team development, I excel in process improvement and stakeholder communication, consistently delivering results that align with corporate objectives and operational efficiency.
Overview
11
11
years of professional experience
Work History
Operations Specialist – Administration & Assets
The North West Company
Winnipeg, Canada
03.2024 - Current
Provide strategic oversight for operational performance across more than 70 retail locations, with a focus on enhancing gross profit, customer satisfaction, and productivity.
Develop and implement corporate initiatives aimed at improving operational efficiency and aligning with long-term business objectives.
Deliver executive-level coaching and mentorship to store managers, emphasizing leadership development, performance management, and conflict resolution.
Conduct market evaluations and deploy targeted support to underperforming locations throughout Northern Canada.
Lead loss prevention efforts through data-driven analysis and strategic intervention.
Author and standardize operating procedures to ensure consistency and compliance across all departments.
Oversee secure financial operations, ensuring adherence to internal controls and regulatory requirements.
Store Manager
The North West Company
Cat Lake, Webequie, Attawapiskat, Canada
03.2021 - 03.2024
Directed comprehensive operations for three high-volume retail locations, managing diverse business units including food service, financial services, general merchandise, petroleum, and postal services.
Consistently exceeded sales targets through strategic planning, team development, and customer engagement initiatives.
Recruited, trained, and advanced team members into leadership roles, contributing to organizational succession planning.
Successfully managed a $2.4 million renovation project, maintaining operational continuity and enhancing customer experience.
Established and maintained collaborative relationships with First Nations Band Councils, securing a 10-year lease renewal.
Ensured compliance with health and safety regulations and proactively addressed operational risks.
General Merchandise Manager
The North West Company
Fort Albany & Kashechewan, Canada
01.2015 - 01.2021
Executed corporate merchandising strategies and seasonal campaigns to drive departmental sales and profitability.
Maintained optimal inventory levels and ensured accurate forecasting aligned with business objectives.
Collaborated with senior leadership to develop weekly sales plans informed by performance analytics.
Managed logistics for remote shipments, ensuring timely replenishment and inventory accuracy.
Introduced innovative operational procedures adopted across multiple locations, contributing to long-term efficiency gains.