Samantha Cannavo
Etobicoke,ON
Summary
Knowledgeable Aviation Professional with extensive experience in ramp operations, hub administration, and customer service management across multiple airlines. Expertise in aircraft handling and safety protocols, combined with strong coordination skills for efficient luggage and cargo management. Committed to maintaining high safety standards while optimizing turnaround times.
Overview
10
10
years of professional experience
Work History
Operations Agent
Menzies Aviation
Tucson, AZ
01.2025 - 02.2026
- Coordinated ground handling operations for aircraft arrivals and departures.
- Ensured accurate baggage loading and unloading procedures.
- Communicated with flight crews regarding operational status and requirements.
- Monitored equipment usage to maintain safety and efficiency standards.
- Supported team members during peak operational periods to enhance workflow.
Cross Functional Agent / Hub Administrator
Envoy Airlines
Fort Worth, Texas
12.2020 - 08.2024
- Coordinated daily operations by creating schedules, assigning duties, and monitoring performance to meet operational goals.
- Streamlined baggage handling processes during peak travel hours to enhance operational flow.
- Trained new ramp agents on operational protocols and safety measures to ensure compliance and efficiency.
- Operated ground support equipment to assist aircraft arrivals and departures.
- Assisted passengers with check-in procedures and baggage handling.
- Managed passenger check-in and boarding processes efficiently.
- Monitored luggage for proper handling and delivery to aircrafts.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Load Master/ A/C Coordinator
Hallmark Aviation
San Bruno, USA
02.2018 - 04.2020
- Calculated aircraft weight and balance, ensuring safe takeoff through precise management of flight-related weights including basic weight, fuel, and catering.
- Coordinated vendor arrivals with aircraft schedule, ensuring timely loading and departure at gate.
- Facilitated communication between departments to ensure efficient workflow.
Manager
Victoria's Secret
San Bruno
07.2016 - 02.2018
- Developed training programs for associates to enhance customer service and facilitated nightly debriefs to review performance and plan for next day.
Education
Graduate -
Catalina Foothills High School
Tucson, ArizonaSkills
- Airport Operations
- Jet bridge operation
- Ramp operations training
- Weight and Balance
- Operational Coordination
- Ramp Lead
- Scheduling
- Data Entry
- 8 years Airline Experience
- Customer service
Timeline
Operations Agent
Menzies Aviation
01.2025 - 02.2026
Cross Functional Agent / Hub Administrator
Envoy Airlines
12.2020 - 08.2024
Load Master/ A/C Coordinator
Hallmark Aviation
02.2018 - 04.2020
Manager
Victoria's Secret
07.2016 - 02.2018
Graduate -
Catalina Foothills High School