Samantha Canal
Niagara Falls,ON
Summary
Dynamic and results-driven professional with expertise in wine tasting and exceptional customer service, started at Arterra. Proven ability to enhance customer satisfaction through effective communication and upselling techniques. Recognized for maintaining high standards in food safety and fostering teamwork, contributing to a positive work environment in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Wine Merchant
Arterra
03.2024 - Current
- Sold various types of wines to customers and handled transactions.
- Facilitated customer decisions by providing wine sample tastings.
- Confirmed customers' happiness with products before processing transactions.
Food and Beverage Server
The Greg Frewin Theatre
07.2022 - 10.2023
- Greeted guests warmly to foster welcoming environment.
- Drinks and on occasion food were served by myself to customers at there tables they sit at in the theatre.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Entered orders accurately to produce finalized checks. and attain correct payments from guests.
Online Grocery Associate
Walmart
07.2020 - 08.2022
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Front End Supervisor
FreshCo
12.2017 - 07.2020
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
Education
Diploma - Hairstyling Techniques
Niagara College
Niagara Falls, ON06.2014
Skills
- Wine tasting expertise
- Food safety compliance
- Sales and marketing
- Customer service experienced
- Cash handling
- Safe food handling
- Decision-making
- Upselling
- Communication
Timeline
Wine Merchant
Arterra
03.2024 - Current
Food and Beverage Server
The Greg Frewin Theatre
07.2022 - 10.2023
Online Grocery Associate
Walmart
07.2020 - 08.2022
Front End Supervisor
FreshCo
12.2017 - 07.2020
Diploma - Hairstyling Techniques
Niagara College
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