Dynamic customer service professional with experience at Smart & Final, excelling in problem-solving and active listening. Proven track record of enhancing customer satisfaction through effective communication and teamwork. Skilled in managing inventory and ensuring food safety, consistently delivering high-quality service in fast-paced environments.
In a supermarket, all the interactions and processes I did was to maintain a positive shopping experience for customers.
I would greet customers with a warm welcoming, offering to help find items, answering questions about products locations or store policies.
Addressing customer concerns about damaged goods, incorrect pricing, or even confusions was something I do with empathy and professionalism. This involves finding solutions, offering refunds, and striving for excellent customer satisfaction.
Keeping aisles clear, fronting products, and overall tidy of the store.
Greeting and assisting customers, providing answers to questions about the menu and providing reccomdations.
Successfully resolving customer complaints of food or ingredient allergies, ensuring customer satisfaction and preventing negative reviews.
Preparing juices of an average of 20 drinks a day, maintaining consistent quality and adhering to all food safety regulations.
Inventory management by tracking inventory, and preventing stock outs.
Team collaboration , working as a team of three to four workers ensuring smooth and efficient operations during work.