SAMANTHA CAISSIE
Sutton West,ON
Summary
Strong multitasker, organizer and communicator with excellent relationship building skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
911 Call Taker
Ontario Provincial Police
Orillia , ON
2023.11 - Current
- Answered incoming 911 calls and provided appropriate assistance to callers.
- Gathered pertinent information from the caller including location, type of emergency, and any other necessary details.
- Assessed the nature of each incident and dispatched appropriate personnel and equipment accordingly.
- Performed data entry into computer system to document call information.
- Routed non-emergency requests to the appropriate departments or resources.
- Responded quickly and calmly during high stress situations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Assisted departments with special requests for assistance and BOLOs.
Supervisor
Victoria Montessori School
Aurora , ON
2021.04 - 2023.11
- Managed 13-person team of childcare staff.
- Maintained current understanding of CCEYA and kept facility in compliance with requirements.
- Trained, managed and motivated employees to promote professional skill development.
- Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Plan special events such as graduation, concerts and open houses
- Monitored student progress and assisted students and teachers with resolving problems.
Teaching Assistant
La Maison Montessori House
Aurora , Ontario
2017.10 - 2021.04
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
- Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
- Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
- Established positive relationships with students, parents, fellow teachers and school administrators.
Customer Service Representative
Making Waves Swim School
2016.09 - 2020.03
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Knowledge in Microsoft Programs.
- Knowledge in the program Jack Rabbit
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Summer Camp Director
Town of Newmarket
2019.05 - 2019.08
- Monitored safety and all procedures pertaining to complete supervision of campers and staff.
- Enforced high level of safety and health standards, keeping staff trained and proficient in respective procedures and policies.
- Created and implemented engaging activities, field trips and special events to diversify camp life.
- Promoted positive work environment and staff motivation through effective communication and supportive team building activities.
- Helped participants enjoy activities while ensuring adherence to protocol.
Education
Montessori Teaching Diploma -
Montessori Teachers College
TorontoFrench Immersion Program -
Newmarket High School
2016
Skills
- Active Listening
- Bilingual in French
- Customer Service Skills
- Leadership Skills
- Communication with coworkers and members of the public
- Detailed Problem Solving Skills
Accomplishments
- Bilingual in English and French.
References
REFERENCES AVAILABLE UPON REQUEST
Certification
- Bilingual Certificate
- SFA & CPR C Certified
- High Five Certified
- OACP Certificate
Timeline
911 Call Taker
Ontario Provincial Police
2023.11 - Current
Supervisor
Victoria Montessori School
2021.04 - 2023.11
Summer Camp Director
Town of Newmarket
2019.05 - 2019.08
Teaching Assistant
La Maison Montessori House
2017.10 - 2021.04
Customer Service Representative
Making Waves Swim School
2016.09 - 2020.03
Montessori Teaching Diploma -
Montessori Teachers College
French Immersion Program -
Newmarket High School
- Bilingual Certificate
- SFA & CPR C Certified
- High Five Certified
- OACP Certificate
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