Summary
Overview
Work History
Education
Skills
Languages
Passions
Accomplishments
Timeline
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Samantha Burrell

Toronto,Canada

Summary

Highly-motivated focused and results-oriented individual with a proven record of outperforming sales objectives, exceeding service standards, and outpacing performance goals. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue. An astute professional well-versed in successful sales techniques and approaches, relationship building, and long-term customer retention strategies

Overview

10
10
years of professional experience

Work History

Client Success Specialist (Opt)

Indeed
Toronto, Canada
10.2021 - Current
  • Cultivated customer loyalty, promoted repeat business, and improved client relations.
  • Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
  • Experience in the delivery of SaaS solutions or data products – Salesforce, Slack, Zoom, and Microsoft Office.
  • Collaborated with Sales, Marketing, and Product teams to help provide customer solutions.
  • Assisted with internal projects to help improve day-to-day processes.
  • Coordinated with cross-functional teams to improve product usability.
  • Assisted with onboarding and coaching of new hires.
  • Handled client inquiries with exceptional professionalism and enthusiasm.

Credit Cards Advisor

Royal Bank of Canada
Mississauga, Canada
10.2020 - 09.2021
  • Engaged with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
  • Assist clients with a myriad of business and personal banking needs
  • Using tools and resources to maximize client interactions and create awareness of RBC's products and services, and to support opportunity spotting, advice, and recommendations
  • Deepening relationships by meeting clients' immediate needs and discovering additional advice and solutions opportunities, ensuring no client leaves unsatisfied
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
  • Educate and assist clients with using RBC digital capabilities
  • Cultivate professional customer relationships by asking appropriate questions, identifying needs, and providing insightful information regarding products

Retail Sales Associate

TJX Marshalls
Brampton, Canada
08.2019 - 10.2020
  • Worked with the sales team to collaboratively reach targets, consistently meeting, or exceeding personal quotas
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals
  • Implemented consultative sales techniques to generate revenues and exceed sales targets
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention
  • Maintained knowledge of company guidelines, exchange policies, payment policies, and security practices

Retail Sales Associate

Guess
Brampton, Canada
11.2018 - 08.2019
  • Increased monthly profits with average sales per hour amounting to $30,000.00
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases to boost revenue
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications
  • Bolstered revenue by cross-selling additional products and services to purchasing customers
  • Participated in effective loss prevention training, restructuring solutions, training programs, and process improvement initiatives to boost performance

Sales & Marketing Associate

Jamaica Plumbing Supplies
Kingston, Jamaica
02.2015 - 08.2018
  • Outlined clear, defined goals to drive major business initiatives, including customer retention, sales, online presence, brand awareness and product management
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Engaged online audiences by placing a strong focus on sales process support and responding to inquiries and comments timely and knowledgeably
  • Created unique and engaging content to promote company events for a range of social media platforms including Facebook and Instagram
  • Increased investment revenue by skillfully upselling and closing customer sales by driving product benefits around client needs
  • Increased audience engagement with social media channels by finding and integrating relevant videos, and other online content
  • Managed business development initiatives by fostering impactful customer relationships

Education

Associates of Arts (Hons) - International Bus.

Seneca College
04.2020

Skills

  • Customer Relationship Management
  • Client Services
  • Active Listening
  • Multitasking
  • People Skills
  • Tech Savvy
  • Critical Thinking
  • Customer Retention
  • MS PowerPoint
  • MS Word
  • Sales and Marketing
  • Problem-solving Skills
  • Objective Handling
  • Team building

Languages

English, Native

Passions

  • Photography
  • Travelling

Accomplishments

  • ACE Insider Award 2022
  • Exceptional Performance Award
  • Conversion Incentive Award
  • MS Excel Certification

Timeline

Client Success Specialist (Opt)

Indeed
10.2021 - Current

Credit Cards Advisor

Royal Bank of Canada
10.2020 - 09.2021

Retail Sales Associate

TJX Marshalls
08.2019 - 10.2020

Retail Sales Associate

Guess
11.2018 - 08.2019

Sales & Marketing Associate

Jamaica Plumbing Supplies
02.2015 - 08.2018

Associates of Arts (Hons) - International Bus.

Seneca College

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Samantha Burrell