SAMANTHA BUITRAGO
Montreal,QC
Summary
Banking professional with experience in investment operations, regulatory compliance, KYC requirements, suitability assessments, and mutual fund practices. IFSE licensed with strong analytical, problem-solving, and documentation review skills gained in a regulated financial environment.
Overview
6
6
years of professional experience
Work History
Investment & Personal Banking Specialist
Scotiabank
Montreal, QC
08.2024 - Current
- Conduct KYC reviews and suitability assessments in accordance with regulatory requirements and internal policies.
- Maintain compliance with mutual fund regulations, suitability standards, and internal controls.
- Review client financial information and supporting documentation for completeness and accuracy.
- Open and maintain registered and non-registered investment accounts.
- Identify and escalate issues requiring additional review or investigation.
- Collaborate with internal partners to support risk management and policy adherence.
Senior Customer Service Representative
Scotiabank
Montreal, QC
05.2024 - 08.2024
- Resolved complex client inquiries while adhering to compliance requirements.
- Supported branch operations through transaction processing and documentation review.
- Escalated operational and compliance concerns when required.
Customer Experience Associate
Scotiabank
Montreal, QC
09.2023 - 04.2024
- Processed transactions in accordance with operational and regulatory requirements.
- Verified client information and maintained documentation standards.
- Supported branch operations and compliance-related activities.
Customer Service Representative
Teleperformance
Montreal, QC
10.2020 - 10.2021
- Delivered customer support while maintaining quality, accuracy, and confidentiality standards.
- Investigated and resolved customer concerns through effective problem solving.
Education
Canadian Investment Funds Course (CIFC) -
IFSE Institute
12-2024
Diploma of Vocational Studies (DVS) - Computer Support
Teccart Institute
Montreal, QC12-2020
Skills
- KYC reviews
- Regulatory Compliance
- Mutual Funds (IFSE Licensed)
- Compliance Monitoring
- Documentation Review
- Client Onboarding
- Risk and Controls Awareness
- AML Awareness
- Issue resolution
LANGUAGES
French: Upper Intermediate (B2), English: Advanced (C1), Spanish: Native
Timeline
Investment & Personal Banking Specialist
Scotiabank
08.2024 - Current
Senior Customer Service Representative
Scotiabank
05.2024 - 08.2024
Customer Experience Associate
Scotiabank
09.2023 - 04.2024
Customer Service Representative
Teleperformance
10.2020 - 10.2021
Canadian Investment Funds Course (CIFC) -
IFSE Institute
Diploma of Vocational Studies (DVS) - Computer Support
Teccart Institute