Samantha Brunner
Santa Clarita
Summary
Hard-working professional with 8+ years of experience and a proven knowledge of in-store promotions, customer loyalty, and retail sales. Friendly and outgoing Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Friendly Barista enjoys creating memorable beverages for customers in busy establishments. Well-educated in all types of brews and known for engaging people from diverse cultures and backgrounds. Enthusiastic demeanor coupled with enduring composure during busy peak periods. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven.
Overview
10
10
years of professional experience
Work History
Barista
Starbucks
Santa Clarita, CA
05.2022 - Current
- Crafted high-quality beverages according to standardized recipes and customer preferences.
- Maintained cleanliness and organization of workstations and equipment to ensure operational efficiency.
- Assisted in training new baristas on beverage preparation techniques and customer service protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to enhance satisfaction.
- Monitored inventory levels, restocked supplies, and placed orders to minimize downtime during peak hours.
- Developed and maintained positive relationships with regular customers, fostering loyalty and repeat business.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Barista
Gong Cha
Santa Clarita, CA
03.2021 - 01.2022
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Upsold specialty items with beverages, increasing store sales.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Handled cash and processed payments accurately to avoid errors.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Sales Associate
Carter
Santa Clarita, CA
10.2019 - 01.2020
- My responsibilities included welcoming guests into the store and assisting on the sales floor by answering questions guests may have or reminding them of ongoing sales and promotions.
- Also along with checking guests out when they have found everything they were looking for.
Floor Staff
Regal Entertainment
Santa Clarita, CA
11.2018 - 07.2019
- As Floor Staff, I was responsible for directing guests to theaters when assigned to the door, or cleaning up theaters and keeping the theater clean and safe, as well as also working at concession and selling guests snacks before their movie.
Team Member
Target
Santa Clarita, CA
10.2017 - 12.2017
- Meanwhile at Target I was a cashier and had the responsibility of checking guests out, handling money and providing the best service possible to ensure the guest to return in the future.
- While there I was complimented for checking guests out quickly and efficiently.
Food Service Team Member
Six Flags
Santa Clarita, CA
04.2016 - 09.2017
- At six flags magic mountain I worked as a food service team member, where I managed a cash register, served food, handled money, made food, and served guests and provided quality service.
- While there I was awarded with the Team Six Superstar award for providing the best possible service.
Education
Associates - Sociology
College of The Canyons
Santa Clarita, CAHigh School Diploma - undefined
Canyon High School
Santa Clarita, CASkills
- Beverage preparation
- Point of sale operation
- Soft Selling
- Smoothie Making
- Ordering Procedures
- Menu Memorization
- Food Preparation and Safety
- Exceptional Customer Service
- Cleaning
- Cash Handling
- [clover] POS system
- Friendly and outgoing
- Opening and closing duties
Additional Information
- LICENSES AND CERTIFICATIONS ServSafe
Timeline
Barista
Starbucks
05.2022 - Current
Barista
Gong Cha
03.2021 - 01.2022
Sales Associate
Carter
10.2019 - 01.2020
Floor Staff
Regal Entertainment
11.2018 - 07.2019
Team Member
Target
10.2017 - 12.2017
Food Service Team Member
Six Flags
04.2016 - 09.2017
Associates - Sociology
College of The Canyons
High School Diploma - undefined
Canyon High School