Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Brown

Inside Account Manager
Rota

Summary

Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

14
14
years of professional experience
3
3
years of post-secondary education

Work History

Inside Account Manager

ADS, Inc
10.2023 - Current
  • Enhanced customer satisfaction by maintaining strong relationships with clients and addressing their concerns promptly.
  • Coordinated cross-functional teams to address client issues promptly, fostering a positive customer experience overall.
  • Collaborated closely with external partners such as distributors and logistics providers for smooth order fulfillment processes.
  • Built relationships with customers and community to establish long-term business growth.
  • Negotiated favorable contract terms with clients, securing long-term business partnerships and maximizing profit margins.
  • Leveraged industry knowledge to provide valuable insights during strategic planning sessions, ultimately driving company growth initiatives forward.

Contracts Administrator

ADS, Inc.
03.2023 - 10.2023
  • Initiated contracts and addressed necessary negotiations and adjustments.
  • Led efforts in renegotiating existing contracts for better terms without compromising quality or delivery timelines.
  • Created solicitation packages and conducted thorough research for each bid.
  • Facilitated communication between involved parties to enable timely contract sign-off.
  • Stored and filed contract documents in orderly, organized systems.

Contracts Administrator

LifeNet Health
12.2013 - 12.2018
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Coordinated changes to agreement which might occur during contract lifetime.
  • Implemented improvements to contract generation process to increase efficiency.
  • Coordinated and attended meetings as company's main contact to review contractual obligations.
  • Initiated contracts and addressed necessary negotiations and adjustments.
  • Liaised with financial managers to facilitate business development initiatives.
  • Implemented standardized templates for consistent contracting practices across the organization.
  • Created reports, presentations and other materials for executive staff.
  • Negotiated contracts on behalf of department.
  • Led efforts in renegotiating existing contracts for better terms without compromising quality or delivery timelines.

Program Administrator

Tidewater Builders Association
08.2011 - 12.2013
  • Improved success of program by making proactive adjustments to operations.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Provided ongoing direction and leadership for program operations.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.

Education

Bachelor of Arts - English

Old Dominion University
Norfolk
08.2010 - 05.2013

Skills

    Contract modification

    Contract phase management

    Terms negotiation

    Contract reviews and edits

    Interpersonal and written communication

    Proficient in Microsoft Suite products

    Database administration

Timeline

Inside Account Manager

ADS, Inc
10.2023 - Current

Contracts Administrator

ADS, Inc.
03.2023 - 10.2023

Contracts Administrator

LifeNet Health
12.2013 - 12.2018

Program Administrator

Tidewater Builders Association
08.2011 - 12.2013

Bachelor of Arts - English

Old Dominion University
08.2010 - 05.2013

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Samantha BrownInside Account Manager