Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Brown

Calgary

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

10
10
years of professional experience

Work History

Server/Bartender

The Fox On 6th
07.2022 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Atlas Pizza Sports Bar And Grill
10.2020 - 06.2023
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Server

Strathmore Roadhouse Restaurant And Lounge
06.2014 - 05.2016
  • Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Supported efficient service flow by accurately relaying guest orders to the kitchen staff and promptly delivering completed dishes to tables.
  • Ensured timely seating of guests by effectively managing waiting lists and coordinating with the host/hostess team.
  • Streamlined food delivery process with strong communication skills between kitchen staff and servers, reducing wait times for customers.

Education

High School Diploma -

Strathmore Storefront School
Strathmore, AB
06.2011

Skills

  • Professional Appearance
  • Strong Work Ethic
  • Exceptional customer service
  • High-volume dining
  • Relationship Management
  • Memory retention
  • Tableside Etiquette
  • Interpersonal Communication
  • Problem-solving abilities

Languages

English
Full Professional

Timeline

Server/Bartender

The Fox On 6th
07.2022 - Current

Server

Atlas Pizza Sports Bar And Grill
10.2020 - 06.2023

Server

Strathmore Roadhouse Restaurant And Lounge
06.2014 - 05.2016

High School Diploma -

Strathmore Storefront School

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Samantha Brown