Samantha Brewer

• Ensured promotional activities matched revenue goals by collaborating with sales teams.
• Planned and executed events and marketing programs to increase qualified leads.
• Increased brand awareness by developing and implementing innovative marketing campaigns.
• Developed engaging content to boost customer interaction across website, blog, and social media platforms.

• Managed high-volume inbound calls from waitlisted and prospective clients, conducting daily check-ins, providing program information, and offering emotional support and resource referrals as needed.
• Maintained accurate and confidential client records by updating demographic, clinical, and intake information within the electronic client management system.
• Created new client files, completed intake and discharge processes, and coordinated admissions to ensure smooth transitions into and out of treatment.
• Administered medications to clients in accordance with facility protocols and supported on-site operations during active treatment.

• Planned, coordinated, and executed all organizational events and fundraisers, overseeing timelines, logistics, budgets, and on-site operations from setup to teardown.
• Recruited, trained, and supervised volunteers and alumni, providing leadership and guidance to ensure successful event execution and positive community engagement.
• Built and maintained relationships with donors, sponsors, community partners, and other treatment centres to secure funding, increase attendance, and expand organizational outreach.
• Collaborated with executive leadership to track event performance, preparing quarterly reports on revenue, participation, and overall departmental impact.

• Conducted client intake and discharge processes, ensuring accurate documentation and smooth transitions into and out of treatment programs.
• Provided ongoing emotional and practical support to clients throughout treatment, performing regular check-ins and responding to client needs during assigned shifts.
• Completed medical reconciliation and assisted with medication management in accordance with organizational policies and safety protocols.
• Maintained a safe and supportive environment through routine safety checks of facility parameters and cleaning of shared client spaces.

• Managed all incoming and outgoing phone calls, serving as the primary point of contact for clients, vendors, and marketing partners.
• Contacted clients regarding outstanding invoices and payments, maintaining professional communication and supporting accounts receivable processes.
• Organized and monitored email correspondence for company leadership and staff, prioritizing messages and ensuring timely follow-up.
• Performed basic bookkeeping duties, including record maintenance, payment tracking, and coordination with external marketing and service providers.

Completed coursework in human services foundations, client support and advocacy, ethics and professional boundaries, communication skills, case documentation, and supporting individuals experiencing mental health, addiction, and social challenges

Training included event planning and execution, customer service, volunteer coordination, venue and space management, safety policies, event promotion, and strategic goal setting for successful events