Samantha Bojo
Ottawa
Summary
Dedicated and experienced Child and Youth Care Worker with over 3 years supporting high-risk youth in care through crisis intervention, life skills coaching, and trauma-informed approaches. Equally seasoned in fast-paced food service management, with a proven track record in overnight operations, leadership, food safety, and customer satisfaction. Known for strong relationship-building, conflict resolution, and the ability to stay calm under pressure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Landscaping Worker
Sarah Lynn
05.2024 - Current
- Performed planting, watering, mulching, and edging of lawns.
- Improved landscape appearance by performing regular maintenance tasks such as mowing, edging, and trimming.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained grounds by trimming, weeding, and general clean-up.
- Collaborated with team members to complete large-scale landscaping projects on time and within budget constraints.
CYC
SteppingStones Foster Care
02.2022 - Current
- Provide daily emotional, behavioral, and practical support to high-risk youth in care, focusing on trauma-informed and youth-centered approaches
- Build strong, trusting relationships with youth to support emotional regulation, goal setting, life skills, and long term well being while maintaining confidentiality
- Respond to crisis situations with de-escalation strategies, safety planning, and non-violent interventions while maintaining a calm and supportive presence
- Maintain accurate documentation including daily logs, incident reports, and case notes in alignment with agency and legal standards
- Collaborate with multidisciplinary teams including case workers, therapists, and school staff to ensure holistic care and individual planning
Manager
Mcdonalds
04.2017 - 05.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Conducted inventory counts, tracked waste, optimizing stock levels, and completed daily paperwork to support cost control and operational accuracy
- Managed overnight operations, leading a team to maintain high standards in food safety, temperature logging, service, and cleanliness during off-peak hours.
- Handled cash management responsibilities, and POS systems: counting tills, balancing the safe, preparing deposits, and ensuring financial accuracy during shift turnovers
- Reset drive-thru monitors, systems, and station setups to ensure readiness for the following day’s operations.
- Promoted a positive team environment through active communication, conflict resolution, and peer support
Team Leader
Cinnabon
01.2019 - 01.2022
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Supervised front- and back-of-house operations, and supportive promotional events, ensuring consistent quality, and speed of service. Insisted in daily baking task. Conducted temperature checks.
- Trained new staff in baking techniques, store procedures, customer service, and food safety standards
- Performed opening and closing duties, including cash handling, safe counts, and till balancing
Education
Police Foundation - Police Foundation
Algonquin College
Ottawa, ON04.2019
Skills
- Cash handling & Deposits
- Conflict Resolution
- Food safety and Quality control
- Decision-making
- Team Leadership & Training
- Task delegation
- Customer Service Excellence
- Crisis Intervention & De-escalation
- Life Skills Coaching
- Equipment Cleaning & Maintenance
- Youth centered, Trauma Informed Care
- Documentation & Report Writing
Languages
English
Certification
The Ontario Human Rights Code and the Accessibility for Ontarian with Disabilities Act
Worker Health and Safety Awareness in 4 Steps
WHMIS
Food Safety Training
Customer Service Standard Training
CPI / NCVI
CPR / First aid
Food Handler Safety
Inuit Cultural Sensitivity Training
Human Trafficking
Timeline
Landscaping Worker
Sarah Lynn
05.2024 - Current
CYC
SteppingStones Foster Care
02.2022 - Current
Team Leader
Cinnabon
01.2019 - 01.2022
Manager
Mcdonalds
04.2017 - 05.2023
Police Foundation - Police Foundation
Algonquin College
Training
- Inuit Cultural Sensitvity training November 30,2023
- Food handler Certificate 2024-2029
Manager of the month
Awarded “Swing Manager of the Month” (January) for leading guest experience improvements, cutting R2P times by 10 seconds/month, and achieving OEPE/ZOOM times of 116"/114" through strategic floor planning, consistent coaching, and high-volume McDelivery execution (218+ orders/day). Demonstrated strong leadership in shift management through effective pre-shift planning, floor plans, and Travel Path execution, setting a standard for fast, friendly, and accurate service
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