Samantha Bianchi-Morfino
Whitby,Ontario
Summary
Knowledgeable Student talented at learning quickly with the ability to organize, prepare and implement daily activities for the Summer camp. History of volunteer work, working with youth, and looking to expand my experience through the leadership skills I have developed through volunteering and my previous jobs. Solid academic achievement paired with demonstrated commitment and integrity.
Overview
6
6
years of professional experience
Work History
Customer Service (Summer Student)
Starling Pools & Spa Limited
Whitby, Ontario
05.2022 - 08.2023
- Dealing with customers and providing advice and service for products sold
- Dealing with cash and updating of customer profiles.
Cash Office/Customer Service (Part-time Student)
No Frills
Whitby, Ontario
12.2017 - 08.2021
- Working experience as a Senior customer service supervisor and head cashier for the cash office
- In this job I was tasked with escalations from customers, balancing the cashier tills and preparing the safe for the cash deposit
- Assist on cash, train the new staff and ensure that cashier availability was enabled to service the volumes of customers in the store
- Through this experience I learned what it meant to multi-task, how to ensure good customer service while providing training and support to the front-line staff along with good time management and performing tasks correctly and quickly
- Handles large cash deposits along with balancing the safe
- Open and closed the store, along with multiple administrative duties
- Responsible to ensure the store is running efficiently, inclusive of product facing, open and closing of all systems and trouble-shooting the cash till computer when the systems are down
- As a senior customer service supervisor, I was responsible for all the override codes for the cashiers.
Education
Post Graduation - Masters of Social Work
Applying For Post Grad MSW
Applying Bachelor of Arts - Psychology, Psychological Development
Trent University
High School Diploma -
Donald A. Wilson Secondary School
Skills
- Psychology major with ability to adapt and respond to behavior issues
- Experience working with youth
- Team Collaboration
- Proven Leadership Skills
- Customer service oriented
- Time Management
- Strategic thinking
- Retail experience
- Punctual and Reliable
- Energetic and Enthusiastic
- Conflict Management
Accomplishments
Co-Curricular Involvement & Volunteer work:
Volunteering:
- Big Brother, Big Sister Peterborough
- Child, and Family Center
- Peterborough Regional Hospital
- Previous Volunteering with the WISC (Whitby Iroquois Soccer Club) through their various communal events and community service
Accomplishments & Awards:
- Obtained entrance Scholarship for GPA average and maintaining while currently enrolled at Trent University Dean’s Honor Roll; September 2020- April 2024
- Scholarship for 80+ average; September 2020 – April 2024
Hobbies and Interests
- Soccer
- Canoeing
- Reading
References
References available upon request.
Timeline
Customer Service (Summer Student)
Starling Pools & Spa Limited
05.2022 - 08.2023
Cash Office/Customer Service (Part-time Student)
No Frills
12.2017 - 08.2021
Post Graduation - Masters of Social Work
Applying For Post Grad MSW
Bachelor of Arts - Psychology, Psychological Development
Trent University
High School Diploma -
Donald A. Wilson Secondary School
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