Samantha Bernier-Paterson
Whitecourt
Summary
Dynamic customer service professional with extensive experience at Canadian Tire, excelling in complaint resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and effective problem-solving. Skilled in utilizing CRM software for data entry and order processing, contributing to increased loyalty and repeat business.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Canadian Tire
05.2016 - 05.2023
- Assisted customers with inquiries and product information, ensuring a positive experience.
- Collaborated with team members to resolve customer issues efficiently and effectively.
- Utilized customer relationship management (CRM) software to track interactions and maintain records.
- Learned company policies and procedures to provide accurate support to customers.
- Completed online orders.
- Processed hunting and fishing licenses.
- Ordered front end merchandise and stocked shelves.
- Contributed in all other departments within the store when needed.
- Maintained cleanliness around the store, specifically front end, bathrooms and staff room.
- Maintained a professional demeanor while handling challenging customer situations.
- Contributed to training sessions, demonstrating effective communication skills for new hires.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Walmart
10.2015 - 03.2016
- Adapted quickly to new systems and processes in a fast-paced environment.
- Supported team goals by providing feedback on common customer concerns and trends.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier
Nofrills
02.2012 - 02.2014
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries, providing exceptional service to enhance shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for shoppers.
- Collaborated with team members to streamline checkout procedures, improving overall workflow efficiency.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
No Degree -
Grandtrunk Highschool
Evansburg, ABSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Product knowledge
- Order processing
- Staff training
- Product sales
- Product and service solutions
Languages
English
Full Professional
Timeline
Customer Service Representative
Canadian Tire
05.2016 - 05.2023
Customer Service Representative
Walmart
10.2015 - 03.2016
Cashier
Nofrills
02.2012 - 02.2014
No Degree -
Grandtrunk Highschool