Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SAMANTHA BAYES

Bracebridge,ON

Summary

Owner/Operator with relevant experience in business management and operations. Possess skills in team leadership, strategic planning, and customer service. Known for driving operational growth and achieving business goals. Contributed to profitability and success of previous ventures through effective oversight and hands-on involvement.

Overview

8
8
years of professional experience

Work History

Owner/Operator

Sc.Courier
Bracebridge, Ontario
01.2023 - 04.2025
  • Conducted regular performance reviews of staff members to ensure efficiency and productivity goals were met.
  • Reported delays due to breakdowns, weather or traffic conditions and emergencies relating to pick up or delivery of products.
  • Collaborated with dispatch and supervisors to map out routes and schedules.
  • Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
  • Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
  • Resolved conflicts between employees in a professional manner.
  • Oversaw hiring process for new employees, from recruiting to onboarding training.

Manager

JP.Carriers
Bracebridge, Ontario
11.2020 - 10.2022
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.

Manager

Bracebridge Esso
Bracebridge, Ontario
03.2017 - 06.2020
  • Conducting regular inspections of pumps, tanks, hoses, meters, nozzles and other equipment for potential hazards or malfunctions.
  • Providing excellent customer service by assisting customers with product selection and answering inquiries in a timely manner.
  • Investigating any complaints from customers regarding pricing discrepancies or product quality issues.
  • Approving purchase orders for supplies required by the gas station's operations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintaining accurate records of fuel and other store inventory levels.
  • Managing financial transactions such as deposits, refunds, credits.
  • Monitoring gas prices to ensure they remain competitive in the market.
  • Training new employees on safety protocols and operational processes related to running a gas station.

Education

High School Diploma -

Bracebridge Muskoka Lakes Secondary School
Bracebridge, ON
06-2008

Skills

  • Route optimization
  • Customer service
  • Employee training
  • Conflict resolution
  • Staff performance review
  • Scheduling coordination
  • Team building
  • Communication skills
  • Hiring

References

References available upon request.

Timeline

Owner/Operator

Sc.Courier
01.2023 - 04.2025

Manager

JP.Carriers
11.2020 - 10.2022

Manager

Bracebridge Esso
03.2017 - 06.2020

High School Diploma -

Bracebridge Muskoka Lakes Secondary School
SAMANTHA BAYES