Samantha Barrette
Cochrane,ON
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Giant Tiger. Skilled in complex problem-solving and staff management, adept at training and motivating employees to achieve exceptional results. Demonstrates expertise in employee motivation and guidance.
Overview
23
23
years of professional experience
Work History
Supervisor
Giant Tiger
Cochrane, ON
05.2017 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Worked displays and planagrams making sure the store is up the level of standard
- Back up office counting cashes, receiving bills, and making orders.
Customer Service
Teletech
02.2002 - 03.2007
- Described product and service details to customers to provide information on benefits and advantages.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
Sales
Charm Diamond Centers
Timmins, ON
12.2012 - 02.2017
- Worked one on one with customers making sure they had expert customer service.
- Opened and closed the store making sure all product was Secure and employees are safe.
- Completed displays and planagrams.
Customer Service Representative
Lindor Clothing
Timmins, ON
06.2007 - 09.2011
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Processed customer service orders promptly to increase customer satisfaction.
- Opening and closing store duties. Markdowns, making sure product displays are up to date and beautiful.
Education
Highschool Completed Grade 12 -
E.S.C.H.S
Cochrane, ONSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
Languages
English
Elementary
Timeline
Supervisor
Giant Tiger
05.2017 - Current
Sales
Charm Diamond Centers
12.2012 - 02.2017
Customer Service Representative
Lindor Clothing
06.2007 - 09.2011
Customer Service
Teletech
02.2002 - 03.2007
Highschool Completed Grade 12 -
E.S.C.H.S