Samantha Baker
Langley,BC
Summary
Self-motivated operations manager with over 9 years of leadership experience in the restaurant and hospitality industry. Innovative leader with exceptional communication and interpersonal skills, a strong work ethic and a unique ability to connect with people from all walks of life. A goal oriented and reliable individual, committed to providing clients with outstanding service while being mindful of organization budgets and revenue targets.
Motivated to join a top-quality organization that offers excellent training, strong mentorship and a collaborative work environment. Seeking a role that allows for in house career growth where I can continue to develop my leadership and management skills while offering accurate, effective and timely support contributing to the over all success and positivity of my team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Joseph Richard Group
Surrey, BC
03.2021 - Current
- Conducting regular meetings and audits with management teams at each venue to discuss challenges and find solutions, training seminars, goal planning sessions and review location financials.
- Working closely with executive team to plan and execute corporate promotions, events and initiatives.
- Monitor and implement strategies to control cost of goods, labor and other expenses.
- Develop & revise company training guides and policy packages.
- Working closely with current and future leaders to develop confidence and knowledge thought building their leadership and business management skills.
General Manager
Oak & Thorne Public House - Joseph Richard Group
Langley, British Columbia
01.2020 - Current
- Maintained accurate inventory records to track stock levels and minimize costs.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Presented performance and productivity reports to supervisors.
- Oversaw financial management, budget management, accounting and payroll activities.
General Manager
The Study Public House - Joseph Richard Group
Burnaby, BC
03.2019 - 12.2019
- Onboarded, trained and developed a front of house service team in preparation for a new restaurant opening.
- Built and maintained favorable relationships with Simon Fraser University students, staff and alumni.
- Introduced and co-hosted culture building events to the community such as fundraisers, themed nights and other university driven functions.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
General Manager
Townhall Public House - Joseph Richard Group
Maple Ridge, BC
09.2015 - 02.2019
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
High School Diploma -
Pitt Meadows Secondary
Pitt Meadows, BC06-2009
Skills
- Workflow Optimization
- Inventory Management
- Customer Retention
- Team Building/Leadership
- Staff Training
- Problem Solving
Certification
- Class 5 Drivers License
- Serving It Right Certificate
- First Aid Level 1
References
References available upon request.
Timeline
Operations Manager
Joseph Richard Group
03.2021 - Current
General Manager
Oak & Thorne Public House - Joseph Richard Group
01.2020 - Current
General Manager
The Study Public House - Joseph Richard Group
03.2019 - 12.2019
General Manager
Townhall Public House - Joseph Richard Group
09.2015 - 02.2019
High School Diploma -
Pitt Meadows Secondary
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