Samantha A. Wise
Colborne,ON
Summary
I am a friendly and engaging customer service provider with a history of delivering excellent interactions in busy retail settings. I have strong payment processing and client engagement skills to promote seamless store operations, and will be an asset to your team.
Overview
2
2
years of post-secondary education
27
27
years of professional experience
Work History
Budtender/Retail Keyholder
Healing House Medicinals
Roseneath, Ontario
07.2025 - 09.2026
- Guided customers through cannabis product selection and recommendations
- Verified identification and age compliance during retail transactions
- Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
- Resolved customer concerns using calm, professional communication
- Processed cash, card, and POS register sales
- Organized product displays, labels, and merchandising standards
- Maintained cleanliness of work area throughout shift, including countertops and displays.
Gas Station Attendant overnight
Petro Canada
Port Hope/Cobourg
12.2021 - 10.2023
- Created positive and welcoming environment for customers by addressing inquiries and resolving issues
- Maintained and stocked products in cooler and on floor to ensure availability and accessibility
- Facilitated OLG Lotto sales transactions at the point of purchase.
- Cleaned and maintained environment for patrons and coworkers, promoting safety and comfort
Customer Service Manager
Walmart Canada
Cobourg
09.2017 - 01.2019
- Resolved customer and associate inquiries/issues/disputes efficiently
- Fostered productive, motivating working environment for associates
- Supported assistant managers in completing daily responsibilities
- Facilitated store opening tasks to ensure a smooth start to daily operations. including preparing registers, scheduling cashier assignments and breaks
- Performed closing procedures, including counting cash and securing registers. including counting down all front end and satellite registers and maintaining proper floats, as well as ensuring all open orders are closed off appropriately
- Maintained cash registers accurately, and ensuring cashiers have appropriate currency
Cashier
Walmart Canada
Cobourg
11.2016 - 09.2017
- Provided a warm greeting to customers to enhance their shopping experience., Ensured accurate scanning of items to streamline the purchasing process. and collecting payments
- Supported operations at the Courtesy Desk by processing returns and cash payments. Processed returns and large cash payments efficiently at the Courtesy Desk.
- Supported operations at the Courtesy Desk by processing returns and cash payments. with returns and large cash payments for Walmart Mastercard
- Operated self-checkout lanes and supported payment troubleshooting.
- Assisted shoppers with product location and store policy questions.
Program Support/Administration
Don Valley East Ontario Early Years Centre (Family Day Care Services)
04.2004 - 01.2011
- Welcomed families to create a supportive environment
- Daily input of new clients/clients served for Government tracking
- Compiling client statistics into user-friendly reports
- Provided information on services and programs to assist client decision-making
- Provided referrals to clients for additional support services to other programs or community resources
Administration Assistant
Family Day Care Services
02.2000 - 04.2004
- Answered a 6 line switchboard, transferred calls, and took messages.
- Handled 6 line switchboard, transferred calls, took messages as needed, and managed emergency situations
- Coordinated and processed all courier services for timely deliveries
- Processing incoming/outgoing mail and distributing to staff
- Maintained operational efficiency of mailing equipment
- Tracked and recorded staff attendance daily
- Managed petty cash transactions on a daily basis
Education
Medical Office Assistant with Honours -
Durham College Continuing Education
Whitby, ON 01.2010 - 12.2011
Journalism Program
Sheridan College
OakvilleOSSD -
Bramalea Secondary School
Skills
- POS transaction processing
- ID verification
- Point of sale systems
- Cash handling
- Visual merchandising
- Customer service
Timeline
Budtender/Retail Keyholder
Healing House Medicinals
07.2025 - 09.2026
Gas Station Attendant overnight
Petro Canada
12.2021 - 10.2023
Customer Service Manager
Walmart Canada
09.2017 - 01.2019
Cashier
Walmart Canada
11.2016 - 09.2017
Medical Office Assistant with Honours -
Durham College Continuing Education
01.2010 - 12.2011
Program Support/Administration
Don Valley East Ontario Early Years Centre (Family Day Care Services)
04.2004 - 01.2011
Administration Assistant
Family Day Care Services
02.2000 - 04.2004
Journalism Program
Sheridan College
OSSD -
Bramalea Secondary School