Samantha Austin
Elk-Grove
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Associate
Yum Brands Inc (KFC)
Rancho Cordova
08.2024 - Current
- Sales: Increased sales by upselling menu items and promoting special offers
- Cashier: Operated POS system efficiently, ensuring accurate order input and payment processing for fast-paced service
- Janitorial: Maintained cleanliness and organization of the restaurant, enhancing the dining experience for guests
- Multitasking: Demonstrated strong multitasking skills by managing multiple orders simultaneously while maintaining attention to detail
Sales Manager
AutoZone
Rancho Cordova
06.2023 - 11.2024
- Customer Engagement & Resolution: Engaged directly with customers, handled relations issues, resolved complaints swiftly, and ensured high client satisfaction
- Sales & Upselling: Conducted cold and courtesy calls, overcame objections with tailored solutions, and excelled in upselling, resulting in increased sales and customer retention
- Data & Financial Management: Performed accurate data entry, managed finances, including budgeting and invoicing, and ensured up-to-date, error-free financial records
- Order Fulfillment & Inventory Management: monitored inventory, facilitated accurate, cost-effective ordering, and implemented planograms to optimize product placement
- Scheduling & Time Management: Efficiently scheduled appointments, managed time effectively, and maintained customer reward systems to boost loyalty and repeat business
Registered Behavioral Technician
Advance Kids
Rancho Cordova
01.2023 - 03.2023
- Data Collection & Documentation: Collected, recorded, and summarized data on client behavior, ensuring timely and accurate documentation following established procedures
- Collaboration & Client Support: Collaborated with coworkers, assisted other clients, and established positive student contacts to foster a supportive environment
- Treatment Plan Implementation: Implemented and monitored individualized treatment plans, teaching patients coping skills and enhancing client progress
- Behavior Analysis & Reduction: Reduced maladaptive behaviors by effectively utilizing Applied Behavior Analysis techniques and conducting behavior reduction assessments
- Organized Therapy Environment: Maintained a clean, safe, and organized work and therapy environment, assisting clinicians with preparing client materials and skill acquisition
Courtesy Clerk
Bel Air
Sacramento
10.2021 - 01.2023
- Customer Service & Support: Created a welcoming atmosphere for customers, responded to calls and emails, and assisted both customers and cashiers, ensuring a positive shopping experience
- Store Maintenance & Cleanliness: Maintained a clean store environment, contributing to a pleasant and safe space for customers and staff
- Operational Duties: Performed opening and closing duties, ensuring the store was prepared for daily operations and secured at closing
- Physical Tasks: Regularly lifted heavy items (over 50 pounds), demonstrating physical capability and contributing to efficient store operations
Education
High School Diploma -
Visions in Education
Carmichael08.2019
Skills
- Computer skills
- Data entry
- Document management
- Inventory management
- Order fulfillment
- Customer service
- Cash handling
- Problem solving
- Product knowledge
- Time management
- Team collaboration
- Store recovery
Certification
- American Standard Typing Test Certificate, 2024, Folsom Cordova Job Center
Accomplishments
- Rapid Career Advancement: Promoted to manager at AutoZone, demonstrating strong leadership and customer service skills.
- Sales Increase: Achieved a single transaction sale exceeding $5,000.
- Manager Experience: Supervised team of 15 staff members. Help manage and motivate staff members to complete daily goals and tasks.
- Customer Loyalty Program: Successfully registered customer accounts to AutoZone's reward system, enhancing customer retention and loyalty.
References
- Daiane DiCambio, Recruiter, ddicambio@thefccp.org
- Lupe Espinoza, Manager, 916-280-7814
Languages
English
Full Professional
Affiliations
- Data Entry: Learning to accurately transcribe information from various sources into electronic formats, using software like spreadsheets and databases
- Finance: Understanding of money, financial systems, and investments.
- Typing: Frequently improving my typing speed and accuracy
Timeline
Associate
Yum Brands Inc (KFC)
08.2024 - Current
Sales Manager
AutoZone
06.2023 - 11.2024
Registered Behavioral Technician
Advance Kids
01.2023 - 03.2023
Courtesy Clerk
Bel Air
10.2021 - 01.2023
High School Diploma -
Visions in Education
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