Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Asher

York,ON

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of the team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Lead Flight Attendant

Porter Airlines Inc
Toronto, Ontario
10.2023 - Current
  • Managed the safety and security of passengers on board flights.
  • Ensured that all cabin crew members adhered to established safety protocols throughout the duration of the flight.
  • Conducted pre-flight briefings with cabin crew to ensure compliance with all aviation regulations and company policies.
  • Prepared aircraft cabins for flight, including checking emergency equipment and ensuring passenger comfort items are available.
  • Conducted preflight checks to assess general condition and cleanliness of aircraft.
  • Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.

Receptionist Administrator

Arrow Furinture
Toronto, Ontario
04.2022 - 10.2023
  • Handled diverse needs for clients in-person, by phone or through email.
  • Coordinated appointment calendar, scheduled deliveries and balanced schedules to promote optimal productivity.
  • Organized files and spreadsheets to simplify staff access or retrieval.
  • Answered incoming phone calls, routing to appropriate parties throughout office.
  • Performed data entry and other administrative tasks to support departments.
  • Obtained and processed payments from clients for products and services.

Customer Service Representative Relief Lead

Porter Airlines
01.2023 - 10.2023
  • Manage and assist departure/arrival flights and submit reports for each.
  • Assist passengers at check-in with boarding passes and their baggage.
  • Assist passengers while boarding and utilizie the PA system.
  • Able to navigate in WorldTracer, GoNow and Agent Dashboard.
  • Jet bridge trained and certified.
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
  • Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.

Barista

Starbucks
Toronto, ON
07.2019 - 04.2022
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Received and accurately processed customer payments.
  • Worked multiple leadership positions that kept the team well organized and help move things smoothly.

Assistant Store Manager

Walking On A Cloud
Toronto, ON
11.2016 - 07.2019
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Oversaw aspects of maintenance, inventory and daily activity management.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Supervised bank deposits and security procedures to support store opening and closing.

Education

College Diploma - Flight Management

Seneca College of Applied Arts And Technology
North York, ON
08.2018

High School Diploma -

York Memorial Collegiate Institute
Toronto, ON
11.2015

Skills

  • Work Prioritization
  • Delegating Work
  • Decision Making
  • Positive and Constructive Feedback
  • Handling Escalations
  • Teamwork and Collaboration
  • Training and Development
  • Recruitment and Hiring

Timeline

Lead Flight Attendant

Porter Airlines Inc
10.2023 - Current

Customer Service Representative Relief Lead

Porter Airlines
01.2023 - 10.2023

Receptionist Administrator

Arrow Furinture
04.2022 - 10.2023

Barista

Starbucks
07.2019 - 04.2022

Assistant Store Manager

Walking On A Cloud
11.2016 - 07.2019

College Diploma - Flight Management

Seneca College of Applied Arts And Technology

High School Diploma -

York Memorial Collegiate Institute

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Samantha Asher