Samantha Alexander
Edmonton,AB
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
6
6
years of professional experience
Work History
Web Sales
KMS Tools & Equipment
2023.05 - Current
- Trained new employees in company policies, procedures, and best practices within the web sales department.
- Provided superior and individualized customer service.
- Increased productivity by working closely with team members, sharing best practices, and collaborating on challenging orders.
- Reduced shipping errors through careful attention to customer information, ensuring correct addresses and delivery preferences were used.
- Enhanced customer satisfaction by promptly resolving invoice-related disputes and discrepancies.
- Managed high volume of invoices, consistently meeting deadlines while maintaining accuracy and organization.
- Reduced invoice errors with thorough data entry and verification procedures.
Manager on Duty
Petland
2021.09 - 2023.05
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Set goals for department and supported employees in meeting expectations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Trained employees in essential job functions.
Customer Fulfillment
E, Walmart
2017.11 - 2021.02
- Processed and packaged orders accurately while maintaining inventory and organizing stocks
- Arranged incoming deliveries in designated storage areas; performed data entry for customer orders, shipments, payment applications and order tracking
- Finalized the work order and updated the database by entering data in inventory and relevant software programs.
Education
Bachelor - Business Administration
CDI College
Skills
- Inventory Control
- POS Systems
- Records Organization and Management
- Time Management
- Store Opening and Closing
- Work Planning and Prioritization
- Customer Service
- Attention to Detail
- Word Processing
- MS Office Suite – Word and Excel (basic)
- P21
- Money Handling
- Supervisory Abilities
- Administrative Support
Timeline
Web Sales
KMS Tools & Equipment
2023.05 - Current
Manager on Duty
Petland
2021.09 - 2023.05
Customer Fulfillment
E, Walmart
2017.11 - 2021.02
Bachelor - Business Administration
CDI College
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