Samanta Sachdeva
York,Canada
Summary
Results-oriented Account Director engaging with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding goals. Adaptable and motivated by new challenges.
Overview
4
4
years of professional experience
Work History
Director, Strategic Accounts
TransPerfect Translations Inc.
09.2024 - Current
- Directed strategic planning and account management for $4M+ in annual revenue, overseeing a team of two and ensuring successful delivery of client solutions across Corporate and Life Sciences sectors.
- Led high-stakes negotiations with senior executives, resolving conflicts and addressing high-risk accounts to improve renewal rates and drive long-term client retention.
- Designed and implemented client-centric strategies to centralize workflows, improve operational efficiencies, and maximize ROI through advanced analytics using Tableau and SugarCRM.
- Collaborated with marketing and sales teams to identify growth opportunities, ensuring alignment with business objectives and creating scalable solutions for top-tier clients.
- Delivered executive-level insights during Quarterly Business Reviews, addressing the impact of TransPerfect’s solutions on client goals while positioning the company as a trusted strategic partner.
Account Executive
TransPerfect Translations Inc.
08.2023 - 09.2024
- Managed end-to-end sales cycles for complex deals, collaborating with C-suite and VP-level stakeholders to close contracts, including MSAs and RFPs, driving $350K+ in new revenue.
- Conducted proactive lead generation campaigns using ZoomInfo and targeted marketing strategies, successfully bringing in 60+ qualified opportunities while expanding the existing book of business.
- Delivered high-impact presentations and created compelling marketing collateral, including brochures and social media content, to support client acquisition and engagement efforts.
- Negotiated favorable terms for clients, addressing budgets, deadlines, and specific requirements to strengthen professional relationships and ensure alignment with organizational goals.
- Built strong cross-functional collaboration with internal teams, optimizing client workflows and delivering tailored solutions through CRM tools like SugarCRM and Salesforce.
Account Manager
TransPerfect Translations Inc.
06.2022 - 08.2023
- Successfully managed a diverse portfolio of 50+ accounts across Corporate and Life Sciences sectors and achieving 25% year-over-year growth through strong customer retention and upselling strategies.
- Built and maintained strong client relationships by serving as the primary point of contact, delivering timely solutions to client challenges, and consistently exceeding satisfaction metrics.
- Led onboarding and implementation efforts for new clients, streamlining workflows and ensuring seamless integration of SaaS solutions tailored to their needs.
- Proactively tracked and resolved issues using tools like Jira, SAP Ariba, and Coupa, improving efficiency and client satisfaction while ensuring timely project delivery.
- Facilitated Quarterly Business Reviews (QBRs) to present data-driven insights using Tableau and SugarCRM, aligning client needs with customized service offerings to drive mutual success.
Customer Service Manager
Walmart Canada
01.2021 - 01.2022
- Successfully promoted Walmart MasterCards and provided comprehensive cashier training, contributing significantly to store metrics and enhancing overall customer satisfaction through effective communication and service excellence
- Efficiently resolved customer concerns and managed conflicts, ensuring a positive shopping experience while collaborating with upper management to improve customer service processes and support structures
- Proactively managed inventory levels and addressed material shortages promptly, ensuring seamless in-store operations and timely order fulfillment to exceed customer expectations
- Organized engaging events for employees and customers, including charity events and festive celebrations, fostering a positive and inclusive store atmosphere
- Demonstrated leadership by consistently earning accolades such as Shining Star of the Month and Cashier of the Month awards, and promoted to Customer Service Manager for proven leadership abilities and dedication to driving results in a fast-paced retail environment
Education
Master of Science - Electrical, Electronics And Communications Engineering
Western University
London04-2022
Bachelor of Science - Electrical, Electronics And Communications Engineering
Uttar Pradesh Technical University
Delhi, India09-2020
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
Timeline
Director, Strategic Accounts
TransPerfect Translations Inc.
09.2024 - Current
Account Executive
TransPerfect Translations Inc.
08.2023 - 09.2024
Account Manager
TransPerfect Translations Inc.
06.2022 - 08.2023
Customer Service Manager
Walmart Canada
01.2021 - 01.2022
Master of Science - Electrical, Electronics And Communications Engineering
Western University
Bachelor of Science - Electrical, Electronics And Communications Engineering
Uttar Pradesh Technical University
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