Samanpreet Kaur
Surrey,BC
Summary
Dedicated Department Manager skilled in customer relations, team management, and service quality improvement. Proven track record of resolving customer concerns and enhancing team performance. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Department Manager
Walmart
Vancouver, British Columbia
07.2023 - Current
- Managed daily store operations and supervised a team of X+ associates
- Delivered high-quality customer service and resolved escalated customer concerns professionally
- Trained and coached employees on company policies, procedures, and compliance standards
- Achieved sales targets through customer needs assessment and product recommendations
- Handled sensitive customer information with confidentiality and professionalism
- Maintained accurate documentation, reports, and operational records
- Demonstrated strong communication skills with customers, staff, and senior management
Crew Member
Tim hortons
Vancouver, British Columbia
09.2022 - 07.2023
- Provided friendly and professional customer service in a high-volume environment
- Handled customer questions, complaints, and special requests efficiently
- Processed cash and electronic transactions accurately
- Followed company procedures, food safety, and workplace policies
- Worked effectively as part of a team under time pressure
Education
High School Diploma -
Lasalle College
Vancouver, BC09-2024
Diploma in Computer Information -
Punjab University, Patiala
Punjab04-2022
Skills
- Customer Service:
Client complaint resolution, service quality improvement, customer relations,customer loyalty - Leadership & Collaboration:
Team management, coaching, fostering teamwork, directing staff
- Operations & Safety:
Forklift operations, time management, enhanced safety protocols, First AidLevel 1 - Technical and business: Microsoft Excel, policy analysis, business development
Certification
Fundamental of insurance IBABC
Timeline
Department Manager
Walmart
07.2023 - Current
Crew Member
Tim hortons
09.2022 - 07.2023
High School Diploma -
Lasalle College
Diploma in Computer Information -
Punjab University, Patiala