Samaneh Zandi
Saint Lazare,QC
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Excited about the opportunity to learn & grow within a successful organisation & to contribute to its success.
Overview
13
13
years of professional experience
Work History
Regional Sales Coordinator
Dior Cosmetics
03.2023 - Current
- Liaised with different stores selling Dior & their cosmetic personnel to support order processing and product flow.
- Stayed current on company offerings and industry trends ( New Products)
- Enhanced customer satisfaction by providing exceptional service, addressing concerns promptly, and resolving issues effectively.
- Conducted 2 sales meetings per month to prepare sales plans and call schedules based on data analysis and market opportunities.
Medical Assistant
BMC Médical
05.2022 - Current
- Scheduled appointments & maintained patient records. Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Oriented and trained new staff on proper procedures and policies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Agency operator
Avis Budget
03.2016 - 03.2021
- Managed a team of 6 people from various backgrounds
- Created the new distribution system
- Over exceeded the targets
- Created and coordinated the communication and promotion policy of the company
- Creating monthly and yearly target for the Dealer Network and the Fleet Department
- Built and implemented the production request process for the whole dealer network.
Hairstylist makeup artist/owner
Divas & Divos
06.2014 - 08.2019
- Created a environment to make sure all employees are happy and well surrounded
- Made schedules.
Customer service
Td bank
04.2012 - 02.2018
- Made sure to offer excellent customer service and successfully managed the team towards success.
Hairstylist
De Neuville
09.2012 - 03.2014
- Secured suppliers full functioning
- Made sure to offer excellent service to each and every single customer.
Education
Lash lift / brow lift -
Inter beaute
Laval, QC11.2021
Medical aestethics -
School of natural medical aestethics
Laval, QC11.2021
LPN - Nursing
École Des Métiers De La Santé
Montreal11.2020
Makeup artist -
Belmonda
01.2011
Hairdresser - Hairdressing
Centre De Formation Professionnel De Verdun
Montreal, QC06.2010
High school degree -
Saint - Luc
Montreal06.2001
Skills
- Opening and closing procedures
- Processing payments
- Needs analysis
- Revenue Generation
- Promotional development
- Attention to Detail
- Decision-Making
- Verbal Communication
- Microsoft Office
- Data Entry
- Teamwork and Collaboration
- Relationship Building
- Customer service
- Leadership & management
Languages
English
Full Professional
French
Full Professional
Persian
Full Professional
References
Upon request
Timeline
Regional Sales Coordinator
Dior Cosmetics
03.2023 - Current
Medical Assistant
BMC Médical
05.2022 - Current
Agency operator
Avis Budget
03.2016 - 03.2021
Hairstylist makeup artist/owner
Divas & Divos
06.2014 - 08.2019
Hairstylist
De Neuville
09.2012 - 03.2014
Customer service
Td bank
04.2012 - 02.2018
Makeup artist -
Belmonda
Hairdresser - Hairdressing
Centre De Formation Professionnel De Verdun
Lash lift / brow lift -
Inter beaute
Medical aestethics -
School of natural medical aestethics
LPN - Nursing
École Des Métiers De La Santé
High school degree -
Saint - Luc
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