Samaneh Zakeri
Toronto,Canada
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2
2
years of professional experience
Work History
Senior Customer Experience Associate (SCEA)
Scotiabank
05.2024 - Current
- Ensured compliance with company policies during the opening personal banking accounts.
- Achieved the Best of the Best Top Performer distinction in the Toronto region for 2024, (Keeping the Bank safe)
- Achieved monthly sales of 15+ credit card applications through effective product recommendations.
- Provided training and support to a team of 5 CEAs for optimal performance.
- Partnered with internal teams and advisors to support corporate clients and urgent matters.
- Processed over 100 claims, verifying eligibility in line with compliance standards.
Customer Experience Associate (CEA)
Scotiabank
10.2023 - 05.2024
- Delivered outstanding service, resolving client inquiries and transactions professionally
- Identified operational problems and proactively collaborated with management to solve them
- Reviewed documentation for accuracy and regulatory compliance
- Built rapport with clients and recommended personalized banking solutions
Education
Ontario College Diploma - Business Marketing
Centennial College
TorontoBachelor - Accounting
Aras University
TehranSkills
- Cross-selling financial products
- KYC compliance
- Claims investigation
- Customer relationship building
- Account openings & documentation
- Team leadership & training
- Multilingual client service
Languages
Farsi
Native or Bilingual
Azeri
Full Professional
English
Professional Working
Turkish
Professional Working
Additional Information
Licenses
- Investment Funds in Canada (IFC) – Canadian Securities Institute
- Smart Serve Certification – Smart Serve Ontario
- Standard First Aid & CPR Level C
Timeline
Senior Customer Experience Associate (SCEA)
Scotiabank
05.2024 - Current
Customer Experience Associate (CEA)
Scotiabank
10.2023 - 05.2024
Ontario College Diploma - Business Marketing
Centennial College
Bachelor - Accounting
Aras University