Samaneh Ghahremani

Greeted customers warmly and offered assistance.
Maintained up-to-date knowledge of store policies regarding
payments, returns, exchanges and security practices.

• Tracked sales performance metrics to identify trends in market place.
• Assisted in visual merchandising, creating appealing displays that capture customer interest.

• Coordinated with internal departments to ensure product availability and quality standards were met.
• Evaluated current processes within the organization and identified opportunities for improvement.
• Collaborated with logistics team members to coordinate transportation of raw materials and finished products.
• Managed the procurement process for all materials used in production operations.

Provided excellent customer service by greeting customers and offering assistance.

Collaborated with departmental leaders to establish organizational
goals, strategic plans and objectives.
Managed customer service staff by communicating expectations
and monitoring and analyzing results.
Developed customer service surveys to measure customer
satisfaction.

Addressed and resolved client or customer inquiries to foster
superior standards of service.