SAMANDEEP SINGH SIDHU
131 RED EMBERS COMMON NORTHEAST, CALGARY,AB
Summary
A well educated, hard working and reliable individual, who exhibits exceptional customer services skills with a ability to quickly learn and adapt to changing working conditions. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Warehouse Worker
Hudson's Bay Company, HBC
07.2023 - 11.2023
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
- Performed general housekeeping and cleaning tasks.
- Consistently lifted materials weighing as much as 70 pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Call Center Customer Service Representative
Airtel
02.2020 - 03.2022
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Contributed to team success by actively participating in training sessions, workshops, and continuous improvement initiatives.
- Demonstrated a commitment to ongoing professional development by participating in regular trainings on new products, services, policies, procedures updates.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
KS GILL PUBLIC SCHOOL
PUNJAB,INDIA03.2019
Skills
- Have great knowledge about computers
- Trilingual-English,Punjabi and Hindi
- Play outdoor activities for releasing stress and to keep myself fit
- Great Time Management Skills
Timeline
Warehouse Worker
Hudson's Bay Company, HBC
07.2023 - 11.2023
Call Center Customer Service Representative
Airtel
02.2020 - 03.2022
High School Diploma -
KS GILL PUBLIC SCHOOL
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