SAMANDEEP KAUR
Mission,BC
Summary
Professional customer service leader with strong background in managing teams and driving results. Consistently enhances team collaboration and adapts to changing needs, ensuring reliability and efficiency. Demonstrates exceptional skills in conflict resolution, training, and performance management, contributing to high customer satisfaction and operational success. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative Supervisor
CHALO FRESHCO
09.2021 - Current
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Frequently inspected production area to verify proper equipment operation.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Collaborated with other departments to address customer issues, resulting in improved cross-functional communication.
Gas Station Attendant
COOP GAS STATION
07.2022 - 08.2024
- Maintained clean and orderly work station.
- Assisted in inventory management, resulting in optimized stock levels and reduced waste.
- Contributed to increased sales by promoting special offers, discounts, and loyalty programs.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Trained new employees on company policies, safety procedures, and customer service best practices.
Medical Office Assistant (MATERNITY LEAVE COVERAGE
DR. LAIL
01.2023 - 06.2023
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Provided prompt, polite and professional in-person and telephone customer service.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
Associate of Science - Psychology
Kwantlen Polytechnic University
Surrey, BC06-2024
Skills
- Call center experience
- ACS Software
- Marketing
- Production goal setting
- Customer service analysis
- Employee Supervision
- Multitasking and Organization
- Adaptability and Flexibility
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Certification
- Microsoft Office Specialist (MOS)
- Data Analysis & Interpretation Skills
- Introduction to Supervisory Skills
- Food safe
- Serving it right
Timeline
Medical Office Assistant (MATERNITY LEAVE COVERAGE
DR. LAIL
01.2023 - 06.2023
Gas Station Attendant
COOP GAS STATION
07.2022 - 08.2024
Customer Service Representative Supervisor
CHALO FRESHCO
09.2021 - Current
Associate of Science - Psychology
Kwantlen Polytechnic University
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