SAMANDEEP KAUR
Brampton,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Team Member
Madhubani
03.2023 - 11.2023
- Handled customer complaints and concerns and escalated them to the direct supervisor for quick resolution.
- Place orders into point of sale (POS) or relay orders to the kitchen.
- Have a good knowledge of the menu and can make recommendations.
- Ensures food and ingredients are stored correctly and safely, according to hygiene and food safety standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Worked different stations to provide optimal coverage and meet production goals
Customer Service Representative
Help Art HR
06.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Diploma - Computer System Technician
St. Lawrence College
Toronto, ON08.2023
Skills
- Cash Handling
- Workplace Safety
- Customer Complaint Resolution
- Cash Register Systems
- Bagging and Packaging
- Customer Service
- Positive Attitude
- Attention to Detail
- Computer Skills
- Adaptability and flexibility
- Teamwork and Collaboration
- Problem-Solving
Availability
Full Time , Any Time
Timeline
Team Member
Madhubani
03.2023 - 11.2023
Customer Service Representative
Help Art HR
06.2022 - 01.2023
Diploma - Computer System Technician
St. Lawrence College
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