Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samanalie Dias

3 Windemere Court, Truro,NS

Summary

Dynamic team leader with extensive experience at Michaels, specializing in customer service and inventory management. Demonstrated success in improving product displays and effectively addressing customer complaints, resulting in enhanced shopping experiences. Proficient in training employees and managing flexible schedules to optimize operations and boost team performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Member

Michaels
Truro, Nova Scotia
07.2025 - Current
  • Assisted customers with product selection and inquiries.
  • Managed inventory levels and restocked merchandise as needed.
  • Coordinated team schedules to ensure adequate staffing coverage.
  • Implemented visual merchandising standards to enhance product displays.
  • Resolved customer complaints to promote positive shopping experiences.
  • Collaborated with management on promotional events and strategies.
  • Participated in regular meetings with senior leadership to provide updates on team progress.

Line Cook

Frank and Gino's
Truro, Nova Scotia
05.2024 - 06.2025
  • Prepared ingredients by chopping, marinating, and measuring as per recipes.
  • Operated kitchen equipment, including ovens, grills, and fryers, for cooking tasks.
  • Managed multiple tasks simultaneously while remaining organized in a fast-paced environment.
  • Maintained the cleanliness of workstations, and adhered to food safety standards.
  • Assisted in plating dishes to ensure presentation met restaurant standards.
  • Collaborated with team members to coordinate meal timing and service flow.
  • Stocked pantry and refrigerator with fresh supplies to support daily operations.
  • Followed daily prep lists to ensure all necessary items were ready for service.

Shift Manager

Burger King
Truro, Nova Scotia
02.2024 - 05.2024
  • Supervised daily operations and ensured team adherence to safety protocols.
  • Coordinated staff schedules and managed employee time-off requests efficiently.
  • Monitored inventory levels and initiated orders to maintain stock availability.
  • Assisted in maintaining a clean and organized work environment for optimal efficiency.

Team Member

Tim Hortons
Kitchener, ON
09.2022 - 12.2023
  • Assisted team members with daily operational tasks and workflow management.
  • Maintained inventory levels by organizing stock and placing orders as needed.
  • Collaborated with colleagues to ensure a clean and safe work environment.
  • Operated equipment according to safety standards and company guidelines.
  • Communicated effectively with team members to address issues promptly.
  • Trained new employees on standard procedures and best practices in operations.
  • Participated in team meetings to discuss improvements in workflow efficiency.
  • Followed company policies for handling customer inquiries and service requests.
  • Maintained a clean and organized work area throughout shift.
  • Operated cash registers to process payments from customers.

Education

Montessori Education - Early Childhood Education

Woodlands Montessori Institute
Colombo Sri Lanka
06-1995

High School Diploma -

St. Bridget's Convent
Colombo Sri Lanka
06-1990

Skills

  • Customer service
  • Team management
  • Inventory oversight
  • Employee training
  • Time management
  • Safety compliance
  • Flexible scheduling

Certification

SafeCheck – Workplace Safety (WHMIS 2015 With GHS)

ServeSafe – Food Handler

Timeline

Team Member

Michaels
07.2025 - Current

Line Cook

Frank and Gino's
05.2024 - 06.2025

Shift Manager

Burger King
02.2024 - 05.2024

Team Member

Tim Hortons
09.2022 - 12.2023

Montessori Education - Early Childhood Education

Woodlands Montessori Institute

High School Diploma -

St. Bridget's Convent

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Samanalie Dias