Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Samana Hussain

Milton,ON

Summary

Adaptable staff leader with stellar work history, motivational approach, and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily operational activities, assisting team and fulfilling customer service requirements. Forward-thinking and passionate with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Supervisor

Kuehne+Nagel
Mississauga
06.2020 - Current
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Developed strong relationships with customers through excellent customer service practices.
  • Resolved customer complaints in a timely manner to maintain customer satisfaction.
  • Provided support to other departments as needed to meet organizational goals.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Trained, mentored and motivated employees to maximize team productivity.
  • Identified areas for improvement and implemented new processes to enhance overall operational quality and performance.
  • Executed and optimized operational responsibilities to promote seamless delivery of services.

Operational Team Lead

Kuehne+Nagel
Mississauga
05.2019 - 06.2020
  • Implemented corrective actions promptly whenever required.
  • Trained and mentored team members.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Supported the manager in developing plans for future projects, initiatives and objectives.
  • Collaborated with other departments to develop effective solutions that meet customer needs.

Operations Specialist

Kuehne+Nagel
Montreal
12.2018 - 05.2019
  • Analyzed customer feedback to improve operations processes and increase customer satisfaction.
  • Conducted regular reviews of operational procedures to ensure compliance with company standards.
  • Collaborated with other departments to develop solutions that addressed operational issues across the organization.
  • Coordinated resources and personnel to complete projects on time.
  • Created documentation related to operational procedures such as SOPs.
  • Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.

Customer Service Representative

Kuehne+Nagel
Mississauga
02.2016 - 12.2018
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with their daily requests.
  • Performed administrative tasks such as paperwork, updating customer profiles, BP updates, PSF, quotes and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Ocean Import Coordinator

Panalpina (SDV)
Montreal
06.2013 - 09.2013
  • Coordination of Sea Import shipments, managing import files, production of internal documentation and assisting customers or arrival and relevant info.
  • Processing invoices and handling email queries from internal departments.
  • Manage daily documents such as arrival notice, OBL etc.
  • File the paper work and organize.
  • Provided updates on arrival time estimates of vessels at destination port based on sailing schedules.
  • Input shipment details into internal software, updating with tracking information upon confirmation.

Marketing Executive

L'Oreal
Karachi, Pakistan
08.2011 - 05.2012
  • Conducted market research to identify consumer trends and preferences.
  • Analyzed customer feedback to improve the quality of products and services.
  • Collaborated with sales team to develop targeted promotions and incentives programs.
  • Monitored competitor activities and prepared detailed reports on their performance metrics.
  • Produced weekly reports on key performance indicators related to marketing initiatives.
  • Prepared monthly budget forecasts for all marketing activities.
  • Maintained an up-to-date database of customers' contact information.
  • Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.

Education

BBA - Management, Business Administration, Supply Chain

Iqra University
Karachi, Pakistan
05-2011

High School Diploma -

John Fraser Secondary School
Mississauga, ON
05-2005

Skills

  • Sea freight Logistics
  • Staff Supervision
  • Operations Management
  • Marketing
  • Team Training
  • Logistics expertise
  • Delegation
  • Adaptable, teamwork oriented
  • Proficient in windows and Microsoft office
  • Good communication and organizational skills
  • Adaptable teamwork oriented

Certification

  • Forwarder certification program
  • Leadership Specialty certification
  • Yellow belt program
  • Leadership Essentials and Anchoring transformational leadership program

Languages

English
Professional

References

References available upon request.

Timeline

Operations Supervisor

Kuehne+Nagel
06.2020 - Current

Operational Team Lead

Kuehne+Nagel
05.2019 - 06.2020

Operations Specialist

Kuehne+Nagel
12.2018 - 05.2019

Customer Service Representative

Kuehne+Nagel
02.2016 - 12.2018

Ocean Import Coordinator

Panalpina (SDV)
06.2013 - 09.2013

Marketing Executive

L'Oreal
08.2011 - 05.2012

BBA - Management, Business Administration, Supply Chain

Iqra University

High School Diploma -

John Fraser Secondary School

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