Samakab Hassan Mahad
Ottawa,ON
Summary
Highly skilled professional with expertise in time-management, bilingual communication, and cash handling. Demonstrated leadership abilities in team settings, ensuring efficient operations and exceptional service delivery. Seeking to leverage these competencies in a dynamic environment to drive organisational success.
Overview
2
2
years of professional experience
Work history
Customer service representative
Couche-tard 1042
Gatineau, Canada
2023.11 - 2024.12
- Communicated product information to customers, driving informed purchases.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Completed opening and closing procedures each day.
- Kept checkouts areas and general store clean and orderly.
- Reduced customer wait times through optimised checkout processes.
- Trained and mentored new cashiers and clerks in correct processes.
- Checked customer ID when selling age-restricted items, following store policy.
Cashier
tabagie 22
Gatineau, canada
2023.01 - 2023.05
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Delivered outstanding customer care with proactive sales and listening skills.
- Educated customers on promotions, offers and special events to enhance product sales.
- Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
Education
High school diploma -
Ecole Secondaire De L'ile
Gatineau, QuebecSkills
- Time-Management prowess
- Bilingual or multilingual
- Cash handling
- Team Leadership
Timeline
Customer service representative
Couche-tard 1042
2023.11 - 2024.12
Cashier
tabagie 22
2023.01 - 2023.05
High school diploma -
Ecole Secondaire De L'ile