Sam Sanchez
Customer Service Representative
Mississauga,Ontario
Summary
Hardworking, dependable, and accountable student seeks an opportunity to apply strong customer service, communication, organization skills, and is ready to take on the challenges in a collaborative environment in an exciting new position. Proven good customer service skills dealing with different levels of passengers and flight crew. Proven professional customer service to traveling passengers with a positive and passionate personality. Strong communications skills in written, oral, listening and professional interactions.
Overview
1
1
years of professional experience
Work History
Operational Service Representative
Dexterra/Toronto Pearson International Airport
Toronto , ON
07.2022 - 03.2023
- Communicating the service level standards for Pearson Priority Lanes to passengers,airlines, OSRs, CATSA and GTAA staff
- Checking passengers boarding cards, passports, flight itineraries and airline/airportscodes
- Confirming passengers needs and right of entry or exit to and from controlled andrestricted areas of the airport
- Confirming acceptable travel documentation to enable entry to certain areas within theairport
- Staging passengers in the US customs and Canada customs
- Providing eligible passengers with expedited access to gate areas using designated lanes
- Greeting the passengers and saying “Hello” or “Bonjour” in CBSA.
Packager
Mississauga , ON
07.2021 - 08.2021
- Top Threads Screen Printing & Embroidery, 2021
- Serviced clothing articles by hanging, folding, packaging, and tagging items for deliveryto customers
- Keeps products separated, organized, and in good rotation
- Monitors product quality frequently, reporting problems to mitigate safety issues
- Ensure product orders are packed and moved carefully
- Retrieve the items needed from the inventory, check that they are in good condition, wrapthem securely, and pack them for shipping.
Education
Father Michael Goetz Secondary School
Mississauga, ON 09.2019 - 2022.07
St. Oscar Romero Catholic Secondary School
Mississauga, ON 10.2022 - Current
Skills
Friendly and positive attitudeundefined
Timeline
St. Oscar Romero Catholic Secondary School
10.2022 - Current
Operational Service Representative
Dexterra/Toronto Pearson International Airport
07.2022 - 03.2023
Packager
07.2021 - 08.2021
Father Michael Goetz Secondary School
09.2019 - 2022.07
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