Sam Vanderpol
Summary
Experienced in content editing and management with a proven track record of ensuring consistent quality and accuracy. Deep understanding of language mechanics to enhance content to its fullest potential. Effective collaboration and adaptability to evolving editorial needs have been instrumental in my success.
Overview
2026
2026
years of professional experience
Work History
Freelance Editor
Self Employed Writer
01.2018 - Current
- Proofread a wide range of documents including academic papers, business communication, personal communication, short stories, letters, and more.
- Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
- Maintained open lines of communication with authors throughout the editing process, resulting in smoother collaborations.
Self owned and operated small business
2Square Creations
01.2021 - Current
- Responsible for product creation, marketing, bookkeeping/finance management, maintaining social media presence, and ensuring product quality before hand-off to clients.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Representative
Concentrix
07.2016 - Current
- Acted in floor support roles providing answers to questions, problem solving technical issues and taking escalations when necessary.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Transition Coach
Concentrix
- Assisted with training and support of new and existing agents
- Promoted a positive working environment by demonstrating professionalism consistently throughout all interactions with clients, colleagues, and external partners.
- Implemented effective coaching techniques that empowered collogues to take control of their careers and personal development.
Technical Support
Concentrix
07.2016 - 12.2016
- Managed call flow to respond to technical support needs of customers.
- Delivered high-quality technical support, resulting in increased customer loyalty and repeat business.
- Provided technical support during equipment troubleshooting efforts, minimizing downtime and maintaining production schedules.
- Improved customer satisfaction by providing timely and efficient technical support for various products.
- Provided technical support, effectively addressing user concerns and system issues.
- Provided technical support to customers, resolving issues promptly and maintaining positive relationships.
Shift Supervisor
Subway
04.2013 - 07.2016
- Responsible for overseeing staff and ensuring members adhere to breaks and task management
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Education
General Arts and Science
Fanshawe College
London, Ontario01.2012
Payroll and Bookkeeping
Fanshawe College
London, Ontario01.2015
Skills
- Extensive customer service experience
- Proficient in computer applications
- Effective communication and leadership skills
- Expert in sustaining quality standards under pressure
- Attention to detail
- Clear communication
- Keen eye for detail
- Meticulous editing and proofreading
- Content planning
- Editing articles
Languages
English
Native or Bilingual
Turkish
Elementary
Korean
Elementary
Interests
- Creative Writing
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
Timeline
Self owned and operated small business
2Square Creations
01.2021 - Current
Freelance Editor
Self Employed Writer
01.2018 - Current
Customer Service Representative
Concentrix
07.2016 - Current
Technical Support
Concentrix
07.2016 - 12.2016
Shift Supervisor
Subway
04.2013 - 07.2016
Payroll and Bookkeeping
Fanshawe College
Transition Coach
Concentrix
General Arts and Science
Fanshawe College
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